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    2 vulnerabilities found for osTicket by Enhancesoft LLC

    CVE-2026-18363 (GCVE-0-2026-18363)

    Vulnerability from nvd – Published: 2026-07-30 10:35 – Updated: 2026-07-30 12:20
    VLAI
    Title
    Weak password recovery mechanism in osTicket by Enhancesoft LLC
    Summary
    A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account.
    Severity
    9.1 (Critical)
    CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N
    SSVC
    Exploitation: none Automatable: no Technical Impact: total
    CISA Coordinator (v2.0.3)
    CWE
    • CWE-640 - Weak Password Recovery Mechanism for Forgotten Password
    Assigner
    References
    Impacted products
    Vendor Product Version
    Enhancesoft LLC osTicket Affected: 0 , < 1.17.8 (custom)
    Affected: 0 , < 1.18.4 (custom)
    		Create a notification for this product.
    Date Public
    2026-07-30 10:25
    Credits
    Ismael de Frutos Díaz
    Show details on NVD website
    To clipboard 

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    CVE-2026-18363 (GCVE-0-2026-18363)

    Vulnerability from cvelistv5 – Published: 2026-07-30 10:35 – Updated: 2026-07-30 12:20
    VLAI
    Title
    Weak password recovery mechanism in osTicket by Enhancesoft LLC
    Summary
    A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account.
    Severity
    9.1 (Critical)
    CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N
    SSVC
    Exploitation: none Automatable: no Technical Impact: total
    CISA Coordinator (v2.0.3)
    CWE
    • CWE-640 - Weak Password Recovery Mechanism for Forgotten Password
    Assigner
    References
    Impacted products
    Vendor Product Version
    Enhancesoft LLC osTicket Affected: 0 , < 1.17.8 (custom)
    Affected: 0 , < 1.18.4 (custom)
    		Create a notification for this product.
    Date Public
    2026-07-30 10:25
    Credits
    Ismael de Frutos Díaz
    Show details on NVD website
    To clipboard 

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