CVE-2019-13457 (GCVE-0-2019-13457)
Vulnerability from cvelistv5 – Published: 2020-03-10 17:16 – Updated: 2024-08-04 23:49
VLAI
EPSS
VEX
Summary
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Severity
4.3 (Medium)
CWE
- n/a
Assigner
References
5 references
| URL | Tags |
|---|---|
| https://www.otrs.com/category/release-and-securit… | x_refsource_MISC |
| https://otrs.com/release-notes/otrs-security-advi… | x_refsource_CONFIRM |
| http://lists.opensuse.org/opensuse-security-annou… | vendor-advisoryx_refsource_SUSE |
| http://lists.opensuse.org/opensuse-security-annou… | vendor-advisoryx_refsource_SUSE |
| http://lists.opensuse.org/opensuse-security-annou… | vendor-advisoryx_refsource_SUSE |
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"suse_vex": {
"aggregate_severity": "moderate",
"current_release_date": "2025-03-15T10:42:00Z",
"cve": "CVE-2019-13457",
"id": "CVE-2019-13457",
"initial_release_date": "2023-02-15T04:10:45Z",
"product_status:recommended": "15",
"source": "SUSE CSAF VEX",
"status": "interim",
"title": "SUSE CVE CVE-2019-13457",
"url": "https://ftp.suse.com/pub/projects/security/csaf-vex/cve-2019-13457.json",
"version": "6"
}
}
}
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Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
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The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
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Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.
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