Vulnerability-Lookup

CNVD-2019-15929

Vulnerability from cnvd - Published: 2019-05-30

Title

Open-source Ticket Request System未授权访问漏洞

Description

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 7.0.x版本、6.0.x版本和5.0.x版本中存在安全漏洞。攻击者可借助特制的Report Statistics XML利用该漏洞读取OTRS文件系统的任意文件。

Severity

中

Patch Name

Open-source Ticket Request System未授权访问漏洞的补丁

Patch Description

Formal description

厂商已发布了漏洞修复程序，请及时关注更新： https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/

Reference

https://nvd.nist.gov/vuln/detail/CVE-2019-9892

Impacted products

Name
['OTRS Open Ticket Request System（OTRS） 7.0.', 'OTRS Open Ticket Request System（OTRS） 6.0.', 'OTRS Open Ticket Request System（OTRS） 5.0.*']

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{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2019-9892"
    }
  },
  "description": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS 7.0.x\u7248\u672c\u30016.0.x\u7248\u672c\u548c5.0.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u501f\u52a9\u7279\u5236\u7684Report Statistics XML\u5229\u7528\u8be5\u6f0f\u6d1e\u8bfb\u53d6OTRS\u6587\u4ef6\u7cfb\u7edf\u7684\u4efb\u610f\u6587\u4ef6\u3002",
  "discovererName": "Markus Koschany",
  "formalWay": "\u5382\u5546\u5df2\u53d1\u5e03\u4e86\u6f0f\u6d1e\u4fee\u590d\u7a0b\u5e8f\uff0c\u8bf7\u53ca\u65f6\u5173\u6ce8\u66f4\u65b0\uff1a\r\nhttps://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2019-15929",
  "openTime": "2019-05-30",
  "patchDescription": "Open Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 7.0.x\u7248\u672c\u30016.0.x\u7248\u672c\u548c5.0.x\u7248\u672c\u4e2d\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\u3002\u653b\u51fb\u8005\u53ef\u501f\u52a9\u7279\u5236\u7684Report Statistics XML\u5229\u7528\u8be5\u6f0f\u6d1e\u8bfb\u53d6OTRS\u6587\u4ef6\u7cfb\u7edf\u7684\u4efb\u610f\u6587\u4ef6\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open-source Ticket Request System\u672a\u6388\u6743\u8bbf\u95ee\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS Open Ticket Request System\uff08OTRS\uff09 7.0.*",
      "OTRS Open Ticket Request System\uff08OTRS\uff09 6.0.*",
      "OTRS Open Ticket Request System\uff08OTRS\uff09 5.0.*"
    ]
  },
  "referenceLink": "https://nvd.nist.gov/vuln/detail/CVE-2019-9892",
  "serverity": "\u4e2d",
  "submitTime": "2019-04-28",
  "title": "Open-source Ticket Request System\u672a\u6388\u6743\u8bbf\u95ee\u6f0f\u6d1e"
}

CVE-2019-9892 (GCVE-0-2019-9892)

Vulnerability from cvelistv5 – Published: 2019-05-21 23:17 – Updated: 2024-08-04 22:01

Summary

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

Severity

No CVSS data available.

CWE

Assigner

mitre mitre root

References

5 references

URL	Tags
https://lists.debian.org/debian-lts-announce/2019…	x_refsource_MISC
https://community.otrs.com/security-advisory-2019…	x_refsource_CONFIRM
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisoryx_refsource_SUSE
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisoryx_refsource_SUSE
http://lists.opensuse.org/opensuse-security-annou…	vendor-advisoryx_refsource_SUSE

Date Public

2019-04-26 00:00

Show details on NVD website

JSON

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{
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          "dateUpdated": "2024-08-04T22:01:54.987Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
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            "url": "https://lists.debian.org/debian-lts-announce/2019/05/msg00003.html"
          },
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            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/"
          },
          {
            "name": "openSUSE-SU-2020:0551",
            "tags": [
              "vendor-advisory",
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              "x_transferred"
            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
          },
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            "name": "openSUSE-SU-2020:1475",
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            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
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            ],
            "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
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          "versions": [
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      ],
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        },
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          "tags": [
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          ],
          "url": "https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/"
        },
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              "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
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Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.