cnvd - cnvd-2020-49552

CNVD-2020-49552

Vulnerability from cnvd - Published: 2020-08-27

Title

Open-source Ticket Request System代码问题漏洞

Description

Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 6.0.28及之前版本（社区版）、7.0.18及之前版本和8.0.4及之前版本存在代码问题漏洞。该漏洞源于网络系统或产品的代码开发过程中存在设计或实现不当的问题。目前没有详细漏洞细节提供。

Severity

中

Patch Name

Open-source Ticket Request System代码问题漏洞的补丁

Patch Description

Formal description

目前厂商已发布升级补丁以修复漏洞，补丁获取链接： https://otrs.com/release-notes/otrs-security-advisory-2020-13/

Reference

https://nvd.nist.gov/vuln/detail/CVE-2020-1776

Impacted products

Name
['OTRS Otrs <=6.0.28', 'OTRS Otrs <=7.0.18', 'OTRS Otrs <=8.0.4']

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2020-1776",
      "cveUrl": "https://nvd.nist.gov/vuln/detail/CVE-2020-1776"
    }
  },
  "description": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\n\nOTRS 6.0.28\u53ca\u4e4b\u524d\u7248\u672c\uff08\u793e\u533a\u7248\uff09\u30017.0.18\u53ca\u4e4b\u524d\u7248\u672c\u548c8.0.4\u53ca\u4e4b\u524d\u7248\u672c\u5b58\u5728\u4ee3\u7801\u95ee\u9898\u6f0f\u6d1e\u3002\u8be5\u6f0f\u6d1e\u6e90\u4e8e\u7f51\u7edc\u7cfb\u7edf\u6216\u4ea7\u54c1\u7684\u4ee3\u7801\u5f00\u53d1\u8fc7\u7a0b\u4e2d\u5b58\u5728\u8bbe\u8ba1\u6216\u5b9e\u73b0\u4e0d\u5f53\u7684\u95ee\u9898\u3002\u76ee\u524d\u6ca1\u6709\u8be6\u7ec6\u6f0f\u6d1e\u7ec6\u8282\u63d0\u4f9b\u3002",
  "formalWay": "\u76ee\u524d\u5382\u5546\u5df2\u53d1\u5e03\u5347\u7ea7\u8865\u4e01\u4ee5\u4fee\u590d\u6f0f\u6d1e\uff0c\u8865\u4e01\u83b7\u53d6\u94fe\u63a5\uff1a\r\nhttps://otrs.com/release-notes/otrs-security-advisory-2020-13/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2020-49552",
  "openTime": "2020-08-27",
  "patchDescription": "Open-source Ticket Request System\uff08OTRS\uff09\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957\u5f00\u6e90\u7f3a\u9677\u8ddf\u8e2a\u7ba1\u7406\u7cfb\u7edf\u8f6f\u4ef6\u3002\u8be5\u8f6f\u4ef6\u5c06\u7535\u8bdd\uff0c\u90ae\u4ef6\u7b49\u5404\u79cd\u6e20\u9053\u63d0\u4ea4\u8fdb\u6765\u7684\u670d\u52a1\u8bf7\u6c42\u5f52\u7c7b\u4e3a\u4e0d\u540c\u7684\u961f\u5217\u3001\u670d\u52a1\u7ea7\u522b\uff0c\u670d\u52a1\u4eba\u5458\u901a\u8fc7OTRS\u7cfb\u7edf\u6765\u8ddf\u8e2a\u548c\u56de\u590d\u5ba2\u6237\u3002\r\n\r\nOTRS 6.0.28\u53ca\u4e4b\u524d\u7248\u672c\uff08\u793e\u533a\u7248\uff09\u30017.0.18\u53ca\u4e4b\u524d\u7248\u672c\u548c8.0.4\u53ca\u4e4b\u524d\u7248\u672c\u5b58\u5728\u4ee3\u7801\u95ee\u9898\u6f0f\u6d1e\u3002\u8be5\u6f0f\u6d1e\u6e90\u4e8e\u7f51\u7edc\u7cfb\u7edf\u6216\u4ea7\u54c1\u7684\u4ee3\u7801\u5f00\u53d1\u8fc7\u7a0b\u4e2d\u5b58\u5728\u8bbe\u8ba1\u6216\u5b9e\u73b0\u4e0d\u5f53\u7684\u95ee\u9898\u3002\u76ee\u524d\u6ca1\u6709\u8be6\u7ec6\u6f0f\u6d1e\u7ec6\u8282\u63d0\u4f9b\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "Open-source Ticket Request System\u4ee3\u7801\u95ee\u9898\u6f0f\u6d1e\u7684\u8865\u4e01",
  "products": {
    "product": [
      "OTRS Otrs \u003c=6.0.28",
      "OTRS Otrs \u003c=7.0.18",
      "OTRS Otrs \u003c=8.0.4"
    ]
  },
  "referenceLink": "https://nvd.nist.gov/vuln/detail/CVE-2020-1776",
  "serverity": "\u4e2d",
  "submitTime": "2020-07-21",
  "title": "Open-source Ticket Request System\u4ee3\u7801\u95ee\u9898\u6f0f\u6d1e"
}

CVE-2020-1776 (GCVE-0-2020-1776)

Vulnerability from cvelistv5 – Published: 2020-07-20 21:04 – Updated: 2024-09-17 00:26

Title

Invalidating or changing user does not invalidate session

Summary

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Severity ?

3.5 (Low)


                        
                          CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

CWE

CWE-613 - Insufficient Session Expiration

Assigner

OTRS

References

URL

Tags

	https://otrs.com/release-notes/otrs-security-advi…
	https://lists.debian.org/debian-lts-announce/2023…	mailing-list

Impacted products

Vendor

Product

Version

OTRS AG

((OTRS)) Community Edition

Affected: 6.0.x , ≤ 6.0.28 (custom)

OTRS AG

OTRS

Affected: 7.0.x , ≤ 7.0.18 (custom)
Affected: 8.0.x , ≤ 8.0.4 (custom)

Credits

Marvin Voormann

Show details on NVD website

JSON

To clipboard

{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T06:46:30.918Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-13/"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "6.0.28",
              "status": "affected",
              "version": "6.0.x",
              "versionType": "custom"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "7.0.18",
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom"
            },
            {
              "lessThanOrEqual": "8.0.4",
              "status": "affected",
              "version": "8.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "value": "Marvin Voormann"
        }
      ],
      "datePublic": "2020-07-20T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-613",
              "description": "CWE-613 Insufficient Session Expiration",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:07:12.227150",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-13/"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Upgrade to OTRS 8.0.5, OTRS 7.0.19, ((OTRS)) Community Edition 6.0.29\nPatch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/4514f95f747be368c3dc9a9452ff9aa66506648d"
        }
      ],
      "source": {
        "advisory": "OSA-2020-13",
        "defect": [
          "2020052042004084"
        ],
        "discovery": "INTERNAL"
      },
      "title": "Invalidating or changing user does not invalidate session",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2020-1776",
    "datePublished": "2020-07-20T21:04:19.291845Z",
    "dateReserved": "2019-11-29T00:00:00",
    "dateUpdated": "2024-09-17T00:26:58.722Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

Action not permitted

CNVD-2020-49552

CVE-2020-1776 (GCVE-0-2020-1776)

Tags

Sightings

Nomenclature