cvelistv5 - cve-2025-24388

CVE-2025-24388 (GCVE-0-2025-24388)

Vulnerability from cvelistv5 – Published: 2025-06-16 11:29 – Updated: 2025-06-16 15:01

Summary

A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Severity ?

3.8 (Low)


                        
                          CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L

CWE

CWE-184 - Incomplete List of Disallowed Inputs

Assigner

OTRS

References

URL

Tags

https://otrs.com/release-notes/otrs-security-advi…

Impacted products

Vendor

Product

Version

OTRS AG

OTRS

Affected: 7.0.x
Affected: 8.0.x
Affected: 2023.x
Affected: 2024.x
Affected: 2025.x , ≤ 2025.5.1 (Patch)

OTRS AG

((OTRS)) Community Edition

Affected: 6.0.x

Show details on NVD website

JSON

To clipboard

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GHSA-3GW9-QXRF-M4P6

Vulnerability from github – Published: 2025-06-16 12:30 – Updated: 2025-06-16 12:30

Details

A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.

This issue affects:

OTRS 7.0.X
OTRS 8.0.X
OTRS 2023.X
OTRS 2024.X
OTRS 2025.X
((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Severity ?

3.8 (Low)


                  
                    CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L

Show details on source website

JSON

To clipboard

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    "github_reviewed_at": null,
    "nvd_published_at": "2025-06-16T12:15:18Z",
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  "id": "GHSA-3gw9-qxrf-m4p6",
  "modified": "2025-06-16T12:30:26Z",
  "published": "2025-06-16T12:30:26Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2025-24388"
    },
    {
      "type": "WEB",
      "url": "https://otrs.com/release-notes/otrs-security-advisory-2025-06"
    }
  ],
  "schema_version": "1.4.0",
  "severity": [
    {
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      "type": "CVSS_V3"
    }
  ]
}

FKIE_CVE-2025-24388

Vulnerability from fkie_nvd - Published: 2025-06-16 12:15 - Updated: 2025-06-16 12:32

Severity ?

3.8 (Low) - CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L

Summary

References

	URL	Tags
	security@otrs.com	https://otrs.com/release-notes/otrs-security-advisory-2025-06/

Impacted products

	Vendor	Product	Version

JSON

To clipboard

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    }
  ],
  "id": "CVE-2025-24388",
  "lastModified": "2025-06-16T12:32:18.840",
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WID-SEC-W-2025-1329

Vulnerability from csaf_certbund - Published: 2025-06-15 22:00 - Updated: 2025-06-15 22:00

Summary

OTRS: Schwachstelle ermöglicht nicht spezifizierten Angriff

Notes

Das BSI ist als Anbieter für die eigenen, zur Nutzung bereitgestellten Inhalte nach den allgemeinen Gesetzen verantwortlich. Nutzerinnen und Nutzer sind jedoch dafür verantwortlich, die Verwendung und/oder die Umsetzung der mit den Inhalten bereitgestellten Informationen sorgfältig im Einzelfall zu prüfen.

Produktbeschreibung

Das Open Ticket Request System (OTRS) ist ein Ticketsystem für Help-Desks.

Angriff

Ein entfernter, authentisierter Angreifer kann eine Schwachstelle in OTRS ausnutzen, um einen nicht näher spezifizierten Angriff durchzuführen.

Betroffene Betriebssysteme

- Linux - UNIX - Windows

JSON

To clipboard

{
  "document": {
    "aggregate_severity": {
      "text": "mittel"
    },
    "category": "csaf_base",
    "csaf_version": "2.0",
    "distribution": {
      "tlp": {
        "label": "WHITE",
        "url": "https://www.first.org/tlp/"
      }
    },
    "lang": "de-DE",
    "notes": [
      {
        "category": "legal_disclaimer",
        "text": "Das BSI ist als Anbieter f\u00fcr die eigenen, zur Nutzung bereitgestellten Inhalte nach den allgemeinen Gesetzen verantwortlich. Nutzerinnen und Nutzer sind jedoch daf\u00fcr verantwortlich, die Verwendung und/oder die Umsetzung der mit den Inhalten bereitgestellten Informationen sorgf\u00e4ltig im Einzelfall zu pr\u00fcfen."
      },
      {
        "category": "description",
        "text": "Das Open Ticket Request System (OTRS) ist ein Ticketsystem f\u00fcr Help-Desks.",
        "title": "Produktbeschreibung"
      },
      {
        "category": "summary",
        "text": "Ein entfernter, authentisierter Angreifer kann eine Schwachstelle in OTRS ausnutzen, um einen nicht n\u00e4her spezifizierten Angriff durchzuf\u00fchren.",
        "title": "Angriff"
      },
      {
        "category": "general",
        "text": "- Linux\n- UNIX\n- Windows",
        "title": "Betroffene Betriebssysteme"
      }
    ],
    "publisher": {
      "category": "other",
      "contact_details": "csaf-provider@cert-bund.de",
      "name": "Bundesamt f\u00fcr Sicherheit in der Informationstechnik",
      "namespace": "https://www.bsi.bund.de"
    },
    "references": [
      {
        "category": "self",
        "summary": "WID-SEC-W-2025-1329 - CSAF Version",
        "url": "https://wid.cert-bund.de/.well-known/csaf/white/2025/wid-sec-w-2025-1329.json"
      },
      {
        "category": "self",
        "summary": "WID-SEC-2025-1329 - Portal Version",
        "url": "https://wid.cert-bund.de/portal/wid/securityadvisory?name=WID-SEC-2025-1329"
      },
      {
        "category": "external",
        "summary": "OTRS Security Advisory 2025-06 vom 2025-06-16",
        "url": "https://otrs.com/release-notes/otrs-security-advisory-2025-06/"
      }
    ],
    "source_lang": "en-US",
    "title": "OTRS: Schwachstelle erm\u00f6glicht nicht spezifizierten Angriff",
    "tracking": {
      "current_release_date": "2025-06-15T22:00:00.000+00:00",
      "generator": {
        "date": "2025-06-16T11:30:32.488+00:00",
        "engine": {
          "name": "BSI-WID",
          "version": "1.3.12"
        }
      },
      "id": "WID-SEC-W-2025-1329",
      "initial_release_date": "2025-06-15T22:00:00.000+00:00",
      "revision_history": [
        {
          "date": "2025-06-15T22:00:00.000+00:00",
          "number": "1",
          "summary": "Initiale Fassung"
        }
      ],
      "status": "final",
      "version": "1"
    }
  },
  "product_tree": {
    "branches": [
      {
        "branches": [
          {
            "branches": [
              {
                "category": "product_version_range",
                "name": "\u003c2025.5.2",
                "product": {
                  "name": "OTRS OTRS \u003c2025.5.2",
                  "product_id": "T044642"
                }
              },
              {
                "category": "product_version",
                "name": "2025.5.2",
                "product": {
                  "name": "OTRS OTRS 2025.5.2",
                  "product_id": "T044642-fixed",
                  "product_identification_helper": {
                    "cpe": "cpe:/a:otrs:otrs:2025.5.2"
                  }
                }
              }
            ],
            "category": "product_name",
            "name": "OTRS"
          }
        ],
        "category": "vendor",
        "name": "OTRS"
      }
    ]
  },
  "vulnerabilities": [
    {
      "cve": "CVE-2025-24388",
      "product_status": {
        "known_affected": [
          "T044642"
        ]
      },
      "release_date": "2025-06-15T22:00:00.000+00:00",
      "title": "CVE-2025-24388"
    }
  ]
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

Action not permitted

CVE-2025-24388 (GCVE-0-2025-24388)

GHSA-3GW9-QXRF-M4P6

FKIE_CVE-2025-24388

WID-SEC-W-2025-1329

Tags

Sightings

Nomenclature