CVE-2025-58163 (GCVE-0-2025-58163)

Vulnerability from cvelistv5 – Published: 2025-09-03 01:34 – Updated: 2025-09-03 15:44
VLAI?
Title
FreeScout's deserialization of untrusted data can lead to Remote Code Execution
Summary
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186.
Severity ?
8.6 (High)
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N
CWE
  • CWE-502 - Deserialization of Untrusted Data
Assigner
References
Impacted products
Vendor Product Version
freescout-help-desk freescout Affected: < 1.8.186
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  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
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  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.



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