FKIE_CVE-2019-18179

Vulnerability from fkie_nvd - Published: 2020-01-06 20:15 - Updated: 2024-11-21 04:32
Severity ?
4.3 (Medium) - CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Summary
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
References
cve@mitre.orghttp://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
cve@mitre.orghttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
cve@mitre.orghttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
cve@mitre.orghttps://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
cve@mitre.orghttps://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
cve@mitre.orghttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
af854a3a-2127-422b-91ae-364da2661108https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Impacted products
Vendor Product Version
otrs otrs *
otrs otrs *
otrs otrs *
debian debian_linux 8.0
opensuse backports_sle 15.0
opensuse backports_sle 15.0
opensuse backports_sle 15.0
opensuse leap 15.1
opensuse leap 15.2
To clipboard 

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              "versionEndIncluding": "5.0.38",
              "versionStartIncluding": "5.0.0",
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              "versionEndIncluding": "6.0.23",
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        {
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              "criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*",
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  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn\u0027t have permissions."
    },
    {
      "lang": "es",
      "value": "Se descubri\u00f3 un problema en Open Ticket Request System (OTRS) versiones 7.0.x hasta  la versi\u00f3n 7.0.12, y Community Edition versiones 5.0.x hasta 5.0.38 y 6.0.x hasta 6.0.23. Un atacante que ha iniciado sesi\u00f3n en OTRS como un agente es capaz de enumerar los tickets asignados a otros agentes, inclusive los tickets en una cola donde el atacante no tiene permisos."
    }
  ],
  "id": "CVE-2019-18179",
  "lastModified": "2024-11-21T04:32:46.540",
  "metrics": {
    "cvssMetricV2": [
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        "acInsufInfo": false,
        "baseSeverity": "MEDIUM",
        "cvssData": {
          "accessComplexity": "LOW",
          "accessVector": "NETWORK",
          "authentication": "SINGLE",
          "availabilityImpact": "NONE",
          "baseScore": 4.0,
          "confidentialityImpact": "PARTIAL",
          "integrityImpact": "NONE",
          "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
          "version": "2.0"
        },
        "exploitabilityScore": 8.0,
        "impactScore": 2.9,
        "obtainAllPrivilege": false,
        "obtainOtherPrivilege": false,
        "obtainUserPrivilege": false,
        "source": "nvd@nist.gov",
        "type": "Primary",
        "userInteractionRequired": false
      }
    ],
    "cvssMetricV30": [
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          "attackComplexity": "LOW",
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          "confidentialityImpact": "LOW",
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          "scope": "UNCHANGED",
          "userInteraction": "REQUIRED",
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        "source": "nvd@nist.gov",
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  "published": "2020-01-06T20:15:12.243",
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  "vulnStatus": "Modified",
  "weaknesses": [
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          "value": "NVD-CWE-noinfo"
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      "source": "nvd@nist.gov",
      "type": "Primary"
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  ]
}


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  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
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