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GHSA-9F9P-H4H5-J53F

Vulnerability from github – Published: 2026-08-03 21:31 – Updated: 2026-08-03 21:31

Details

osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.

Severity

6.1 (Medium)


                  
                    CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

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{
  "affected": [],
  "aliases": [
    "CVE-2026-38444"
  ],
  "database_specific": {
    "cwe_ids": [
      "CWE-79"
    ],
    "github_reviewed": false,
    "github_reviewed_at": null,
    "nvd_published_at": "2026-08-03T19:16:46Z",
    "severity": "MODERATE"
  },
  "details": "osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.",
  "id": "GHSA-9f9p-h4h5-j53f",
  "modified": "2026-08-03T21:31:36Z",
  "published": "2026-08-03T21:31:36Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2026-38444"
    },
    {
      "type": "WEB",
      "url": "https://github.com/osTicket/osTicket/commit/c54a6ac79de42cff35b453882d1d94cd38adb17f"
    },
    {
      "type": "WEB",
      "url": "https://github.com/fr3akhacks/cve-disclosures/blob/master/osTicket/CVE-2026-38444.md"
    },
    {
      "type": "WEB",
      "url": "https://github.com/osTicket/osTicket/blob/develop/include/class.mailparse.php"
    }
  ],
  "schema_version": "1.4.0",
  "severity": [
    {
      "score": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N",
      "type": "CVSS_V3"
    }
  ]
}

CVE-2026-38444 (GCVE-0-2026-38444)

Vulnerability from cvelistv5 – Published: 2026-08-03 00:00 – Updated: 2026-08-03 19:31

Summary

Severity

6.1 (Medium)


                        
                          CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

SSVC

Exploitation: none Automatable: no Technical Impact: partial

CISA Coordinator · CISA-ADP (v2.0.3)

Decision recorded 2026-08-03 19:30 UTC

CWE

n/a
CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Assigner

mitre mitre root Scorecard

References

3 references

URL	Tags
https://github.com/osTicket/osTicket/blob/develop…
https://github.com/osTicket/osTicket/commit/c54a6…
https://github.com/fr3akhacks/cve-disclosures/blo…

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{
  "containers": {
    "adp": [
      {
        "metrics": [
          {
            "cvssV3_1": {
              "attackComplexity": "LOW",
              "attackVector": "NETWORK",
              "availabilityImpact": "NONE",
              "baseScore": 6.1,
              "baseSeverity": "MEDIUM",
              "confidentialityImpact": "LOW",
              "integrityImpact": "LOW",
              "privilegesRequired": "NONE",
              "scope": "CHANGED",
              "userInteraction": "REQUIRED",
              "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N",
              "version": "3.1"
            }
          },
          {
            "other": {
              "content": {
                "id": "CVE-2026-38444",
                "options": [
                  {
                    "Exploitation": "none"
                  },
                  {
                    "Automatable": "no"
                  },
                  {
                    "Technical Impact": "partial"
                  }
                ],
                "role": "CISA Coordinator",
                "timestamp": "2026-08-03T19:30:45.460408Z",
                "version": "2.0.3"
              },
              "type": "ssvc"
            }
          }
        ],
        "problemTypes": [
          {
            "descriptions": [
              {
                "cweId": "CWE-79",
                "description": "CWE-79 Improper Neutralization of Input During Web Page Generation (\u0027Cross-site Scripting\u0027)",
                "lang": "en",
                "type": "CWE"
              }
            ]
          }
        ],
        "providerMetadata": {
          "dateUpdated": "2026-08-03T19:31:07.711Z",
          "orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
          "shortName": "CISA-ADP"
        },
        "title": "CISA ADP Vulnrichment"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "n/a",
          "vendor": "n/a",
          "versions": [
            {
              "status": "affected",
              "version": "n/a"
            }
          ]
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name."
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "n/a",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-08-03T17:56:20.797Z",
        "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
        "shortName": "mitre"
      },
      "references": [
        {
          "url": "https://github.com/osTicket/osTicket/blob/develop/include/class.mailparse.php"
        },
        {
          "url": "https://github.com/osTicket/osTicket/commit/c54a6ac79de42cff35b453882d1d94cd38adb17f"
        },
        {
          "url": "https://github.com/fr3akhacks/cve-disclosures/blob/master/osTicket/CVE-2026-38444.md"
        }
      ]
    }
  },
  "cveMetadata": {
    "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca",
    "assignerShortName": "mitre",
    "cveId": "CVE-2026-38444",
    "datePublished": "2026-08-03T00:00:00.000Z",
    "dateReserved": "2026-04-06T00:00:00.000Z",
    "dateUpdated": "2026-08-03T19:31:07.711Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

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Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
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GHSA-9F9P-H4H5-J53F

CVE-2026-38444 (GCVE-0-2026-38444)

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