GSD-2019-12497
Vulnerability from gsd - Updated: 2023-12-13 01:23Details
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Aliases
Aliases
{
"GSD": {
"alias": "CVE-2019-12497",
"description": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.",
"id": "GSD-2019-12497",
"references": [
"https://www.suse.com/security/cve/CVE-2019-12497.html"
]
},
"gsd": {
"metadata": {
"exploitCode": "unknown",
"remediation": "unknown",
"reportConfidence": "confirmed",
"type": "vulnerability"
},
"osvSchema": {
"aliases": [
"CVE-2019-12497"
],
"details": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.",
"id": "GSD-2019-12497",
"modified": "2023-12-13T01:23:43.743869Z",
"schema_version": "1.4.0"
}
},
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"STATE": "PUBLIC"
},
"affects": {
"vendor": {
"vendor_data": [
{
"product": {
"product_data": [
{
"product_name": "n/a",
"version": {
"version_data": [
{
"version_value": "n/a"
}
]
}
}
]
},
"vendor_name": "n/a"
}
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}
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{
"name": "https://community.otrs.com/category/security-advisories-en/",
"refsource": "MISC",
"url": "https://community.otrs.com/category/security-advisories-en/"
},
{
"name": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html",
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"url": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html"
},
{
"name": "openSUSE-SU-2020:0551",
"refsource": "SUSE",
"url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
},
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"url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"
},
{
"name": "openSUSE-SU-2020:1509",
"refsource": "SUSE",
"url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
},
{
"name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
"refsource": "MLIST",
"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
}
]
}
},
"nvd.nist.gov": {
"configurations": {
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"nodes": [
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"cpe_match": [
{
"cpe23Uri": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"cpe_name": [],
"versionEndIncluding": "5.0.36",
"versionStartIncluding": "5.0.0",
"vulnerable": true
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"cpe23Uri": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
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{
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}
]
},
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"value": "CWE-200"
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},
"references": {
"reference_data": [
{
"name": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html",
"refsource": "CONFIRM",
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],
"url": "https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html"
},
{
"name": "https://community.otrs.com/category/security-advisories-en/",
"refsource": "MISC",
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},
{
"name": "openSUSE-SU-2020:0551",
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"name": "openSUSE-SU-2020:1475",
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"refsource": "SUSE",
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"url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"
},
{
"name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
"refsource": "MLIST",
"tags": [],
"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
}
]
}
},
"impact": {
"baseMetricV2": {
"acInsufInfo": false,
"cvssV2": {
"accessComplexity": "LOW",
"accessVector": "NETWORK",
"authentication": "NONE",
"availabilityImpact": "NONE",
"baseScore": 5.0,
"confidentialityImpact": "PARTIAL",
"integrityImpact": "NONE",
"vectorString": "AV:N/AC:L/Au:N/C:P/I:N/A:N",
"version": "2.0"
},
"exploitabilityScore": 10.0,
"impactScore": 2.9,
"obtainAllPrivilege": false,
"obtainOtherPrivilege": false,
"obtainUserPrivilege": false,
"severity": "MEDIUM",
"userInteractionRequired": false
},
"baseMetricV3": {
"cvssV3": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 5.3,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "LOW",
"integrityImpact": "NONE",
"privilegesRequired": "NONE",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N",
"version": "3.1"
},
"exploitabilityScore": 3.9,
"impactScore": 1.4
}
},
"lastModifiedDate": "2023-08-31T03:15Z",
"publishedDate": "2019-06-17T17:15Z"
}
}
}
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Sightings
| Author | Source | Type | Date |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
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