gsd-2019-18179
Vulnerability from gsd
Modified
2023-12-13 01:23
Details
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Aliases
Aliases
CVE-2019-18179


To clipboard 

{
  "GSD": {
    "alias": "CVE-2019-18179",
    "description": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn\u0027t have permissions.",
    "id": "GSD-2019-18179",
    "references": [
      "https://www.suse.com/security/cve/CVE-2019-18179.html"
    ]
  },
  "gsd": {
    "metadata": {
      "exploitCode": "unknown",
      "remediation": "unknown",
      "reportConfidence": "confirmed",
      "type": "vulnerability"
    },
    "osvSchema": {
      "aliases": [
        "CVE-2019-18179"
      ],
      "details": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn\u0027t have permissions.",
      "id": "GSD-2019-18179",
      "modified": "2023-12-13T01:23:50.101523Z",
      "schema_version": "1.4.0"
    }
  },
  "namespaces": {
    "cve.org": {
      "CVE_data_meta": {
        "ASSIGNER": "cve@mitre.org",
        "ID": "CVE-2019-18179",
        "STATE": "PUBLIC"
      },
      "affects": {
        "vendor": {
          "vendor_data": [
            {
              "product": {
                "product_data": [
                  {
                    "product_name": "n/a",
                    "version": {
                      "version_data": [
                        {
                          "version_value": "n/a"
                        }
                      ]
                    }
                  }
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              },
              "vendor_name": "n/a"
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          }
        ]
      },
      "impact": {
        "cvss": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "confidentialityImpact": "LOW",
          "integrityImpact": "NONE",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "REQUIRED",
          "vectorString": "CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R",
          "version": "3.0"
        }
      },
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            "refsource": "MISC",
            "url": "https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/"
          },
          {
            "name": "[debian-lts-announce] 20200101 [SECURITY] [DLA 2053-1] otrs2 security update",
            "refsource": "MLIST",
            "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html"
          },
          {
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          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "refsource": "MLIST",
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ]
      }
    },
    "nvd.nist.gov": {
      "configurations": {
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        "nodes": [
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            "cpe_match": [
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                "cpe23Uri": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*",
                "cpe_name": [],
                "versionEndIncluding": "5.0.38",
                "versionStartIncluding": "5.0.0",
                "vulnerable": true
              },
              {
                "cpe23Uri": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*",
                "cpe_name": [],
                "versionEndIncluding": "6.0.23",
                "versionStartIncluding": "6.0.0",
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              },
              {
                "cpe23Uri": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
                "cpe_name": [],
                "versionEndIncluding": "7.0.12",
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              }
            ],
            "operator": "OR"
          },
          {
            "children": [],
            "cpe_match": [
              {
                "cpe23Uri": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
                "cpe_name": [],
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            ],
            "operator": "OR"
          },
          {
            "children": [],
            "cpe_match": [
              {
                "cpe23Uri": "cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*",
                "cpe_name": [],
                "vulnerable": true
              },
              {
                "cpe23Uri": "cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*",
                "cpe_name": [],
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              },
              {
                "cpe23Uri": "cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*",
                "cpe_name": [],
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              },
              {
                "cpe23Uri": "cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*",
                "cpe_name": [],
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              },
              {
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                "cpe_name": [],
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      "cve": {
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          "ASSIGNER": "cve@mitre.org",
          "ID": "CVE-2019-18179"
        },
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        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "en",
              "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn\u0027t have permissions."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "en",
                  "value": "NVD-CWE-noinfo"
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          ]
        },
        "references": {
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            {
              "name": "https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/",
              "refsource": "MISC",
              "tags": [
                "Patch",
                "Vendor Advisory"
              ],
              "url": "https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/"
            },
            {
              "name": "[debian-lts-announce] 20200101 [SECURITY] [DLA 2053-1] otrs2 security update",
              "refsource": "MLIST",
              "tags": [
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                "Third Party Advisory"
              ],
              "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html"
            },
            {
              "name": "openSUSE-SU-2020:0551",
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          ]
        }
      },
      "impact": {
        "baseMetricV2": {
          "acInsufInfo": false,
          "cvssV2": {
            "accessComplexity": "LOW",
            "accessVector": "NETWORK",
            "authentication": "SINGLE",
            "availabilityImpact": "NONE",
            "baseScore": 4.0,
            "confidentialityImpact": "PARTIAL",
            "integrityImpact": "NONE",
            "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N",
            "version": "2.0"
          },
          "exploitabilityScore": 8.0,
          "impactScore": 2.9,
          "obtainAllPrivilege": false,
          "obtainOtherPrivilege": false,
          "obtainUserPrivilege": false,
          "severity": "MEDIUM",
          "userInteractionRequired": false
        },
        "baseMetricV3": {
          "cvssV3": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.3,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "NONE",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N",
            "version": "3.1"
          },
          "exploitabilityScore": 2.8,
          "impactScore": 1.4
        }
      },
      "lastModifiedDate": "2023-08-31T03:15Z",
      "publishedDate": "2020-01-06T20:15Z"
    }
  }
}


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