gsd-2020-2004
Vulnerability from gsd
Modified
2023-12-13 01:21
Details
Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.
Aliases
Aliases
CVE-2020-2004


To clipboard 

{
  "GSD": {
    "alias": "CVE-2020-2004",
    "description": "Under certain circumstances a user\u0027s password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) \u0027Save User Credential\u0027 option should be set to \u0027Yes\u0027 in the GlobalProtect Portal\u0027s Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to \u0027Dump\u0027 while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.",
    "id": "GSD-2020-2004"
  },
  "gsd": {
    "metadata": {
      "exploitCode": "unknown",
      "remediation": "unknown",
      "reportConfidence": "confirmed",
      "type": "vulnerability"
    },
    "osvSchema": {
      "aliases": [
        "CVE-2020-2004"
      ],
      "details": "Under certain circumstances a user\u0027s password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) \u0027Save User Credential\u0027 option should be set to \u0027Yes\u0027 in the GlobalProtect Portal\u0027s Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to \u0027Dump\u0027 while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.",
      "id": "GSD-2020-2004",
      "modified": "2023-12-13T01:21:50.749306Z",
      "schema_version": "1.4.0"
    }
  },
  "namespaces": {
    "cve.org": {
      "CVE_data_meta": {
        "ASSIGNER": "psirt@paloaltonetworks.com",
        "DATE_PUBLIC": "2020-05-13T16:00:00.000Z",
        "ID": "CVE-2020-2004",
        "STATE": "PUBLIC",
        "TITLE": "GlobalProtect App: Passwords may be logged in clear text while collecting troubleshooting logs"
      },
      "affects": {
        "vendor": {
          "vendor_data": [
            {
              "product": {
                "product_data": [
                  {
                    "product_name": "GlobalProtect App",
                    "version": {
                      "version_data": [
                        {
                          "platform": "Windows and MacOS",
                          "version_affected": "\u003c",
                          "version_name": "5.0",
                          "version_value": "5.0.9"
                        },
                        {
                          "platform": "Windows and MacOS",
                          "version_affected": "\u003c",
                          "version_name": "5.1",
                          "version_value": "5.1.2"
                        },
                        {
                          "version_affected": "!\u003e=",
                          "version_name": "5.0",
                          "version_value": "5.0.9"
                        },
                        {
                          "version_affected": "!\u003e=",
                          "version_name": "5.1",
                          "version_value": "5.1.2"
                        }
                      ]
                    }
                  }
                ]
              },
              "vendor_name": "Palo Alto Networks"
            }
          ]
        }
      },
      "credit": [
        {
          "lang": "eng",
          "value": "This issue was found by Navin Vasan of Palo Alto Networks during internal security review."
        }
      ],
      "data_format": "MITRE",
      "data_type": "CVE",
      "data_version": "4.0",
      "description": {
        "description_data": [
          {
            "lang": "eng",
            "value": "Under certain circumstances a user\u0027s password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) \u0027Save User Credential\u0027 option should be set to \u0027Yes\u0027 in the GlobalProtect Portal\u0027s Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to \u0027Dump\u0027 while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials."
          }
        ]
      },
      "generator": {
        "engine": "Vulnogram 0.0.9"
      },
      "impact": {
        "cvss": {
          "attackComplexity": "LOW",
          "attackVector": "LOCAL",
          "availabilityImpact": "LOW",
          "baseScore": 6.8,
          "baseSeverity": "MEDIUM",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "HIGH",
          "privilegesRequired": "LOW",
          "scope": "UNCHANGED",
          "userInteraction": "REQUIRED",
          "vectorString": "CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L",
          "version": "3.1"
        }
      },
      "problemtype": {
        "problemtype_data": [
          {
            "description": [
              {
                "lang": "eng",
                "value": "CWE-534 Information Exposure Through Debug Log Files"
              }
            ]
          }
        ]
      },
      "references": {
        "reference_data": [
          {
            "name": "https://security.paloaltonetworks.com/CVE-2020-2004",
            "refsource": "MISC",
            "url": "https://security.paloaltonetworks.com/CVE-2020-2004"
          }
        ]
      },
      "solution": [
        {
          "lang": "eng",
          "value": "This issue is fixed in GlobalProtect app 5.0.9; GlobalProtect app 5.1.2; and all later GlobalProtect app versions.\n\nGlobalProtect app 4.1 is now End-of-life as of March 1, 2020 and is no longer covered by our Product Security Assurance policies."
        }
      ],
      "source": {
        "defect": [
          "GPC-10404"
        ],
        "discovery": "INTERNAL"
      },
      "timeline": [
        {
          "lang": "eng",
          "time": "2020-05-13T16:00:00.000Z",
          "value": "Initial publication"
        }
      ],
      "work_around": [
        {
          "lang": "eng",
          "value": "Multiple workarounds exists for this issue:\n1. Do not set the \u0027Logging Level\u0027 option to \u0027Dump\u0027 while collecting troubleshooting logs. This issue does not occur when the \u0027Logging Level\u0027 is set to \u0027Debug\u0027.\n2. Set the \u0027Save User Credential\u0027 option to \u0027No\u0027 in the GlobalProtect Portal\u0027s Agent configuration.\n3. Use Single-Sign-On (SSO) feature instead of the \u2018Save User Credential\u2019 option."
        }
      ]
    },
    "nvd.nist.gov": {
      "configurations": {
        "CVE_data_version": "4.0",
        "nodes": [
          {
            "children": [],
            "cpe_match": [
              {
                "cpe23Uri": "cpe:2.3:a:paloaltonetworks:globalprotect:*:*:*:*:*:macos:*:*",
                "cpe_name": [],
                "versionEndExcluding": "5.0.9",
                "versionStartIncluding": "5.0.0",
                "vulnerable": true
              },
              {
                "cpe23Uri": "cpe:2.3:a:paloaltonetworks:globalprotect:*:*:*:*:*:windows:*:*",
                "cpe_name": [],
                "versionEndExcluding": "5.0.9",
                "versionStartIncluding": "5.0.0",
                "vulnerable": true
              },
              {
                "cpe23Uri": "cpe:2.3:a:paloaltonetworks:globalprotect:*:*:*:*:*:macos:*:*",
                "cpe_name": [],
                "versionEndExcluding": "5.1.2",
                "versionStartIncluding": "5.1.0",
                "vulnerable": true
              },
              {
                "cpe23Uri": "cpe:2.3:a:paloaltonetworks:globalprotect:*:*:*:*:*:windows:*:*",
                "cpe_name": [],
                "versionEndExcluding": "5.1.2",
                "versionStartIncluding": "5.1.0",
                "vulnerable": true
              }
            ],
            "operator": "OR"
          }
        ]
      },
      "cve": {
        "CVE_data_meta": {
          "ASSIGNER": "psirt@paloaltonetworks.com",
          "ID": "CVE-2020-2004"
        },
        "data_format": "MITRE",
        "data_type": "CVE",
        "data_version": "4.0",
        "description": {
          "description_data": [
            {
              "lang": "en",
              "value": "Under certain circumstances a user\u0027s password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) \u0027Save User Credential\u0027 option should be set to \u0027Yes\u0027 in the GlobalProtect Portal\u0027s Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to \u0027Dump\u0027 while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials."
            }
          ]
        },
        "problemtype": {
          "problemtype_data": [
            {
              "description": [
                {
                  "lang": "en",
                  "value": "CWE-532"
                }
              ]
            }
          ]
        },
        "references": {
          "reference_data": [
            {
              "name": "N/A",
              "refsource": "CONFIRM",
              "tags": [
                "Mitigation",
                "Vendor Advisory"
              ],
              "url": "https://security.paloaltonetworks.com/CVE-2020-2004"
            }
          ]
        }
      },
      "impact": {
        "baseMetricV2": {
          "acInsufInfo": false,
          "cvssV2": {
            "accessComplexity": "LOW",
            "accessVector": "LOCAL",
            "authentication": "SINGLE",
            "availabilityImpact": "NONE",
            "baseScore": 1.7,
            "confidentialityImpact": "PARTIAL",
            "integrityImpact": "NONE",
            "vectorString": "AV:L/AC:L/Au:S/C:P/I:N/A:N",
            "version": "2.0"
          },
          "exploitabilityScore": 3.1,
          "impactScore": 2.9,
          "obtainAllPrivilege": false,
          "obtainOtherPrivilege": false,
          "obtainUserPrivilege": false,
          "severity": "LOW",
          "userInteractionRequired": false
        },
        "baseMetricV3": {
          "cvssV3": {
            "attackComplexity": "LOW",
            "attackVector": "LOCAL",
            "availabilityImpact": "NONE",
            "baseScore": 5.5,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "HIGH",
            "integrityImpact": "NONE",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "NONE",
            "vectorString": "CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N",
            "version": "3.1"
          },
          "exploitabilityScore": 1.8,
          "impactScore": 3.6
        }
      },
      "lastModifiedDate": "2020-05-15T18:40Z",
      "publishedDate": "2020-05-13T19:15Z"
    }
  }
}


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