GSD-2023-5421

Vulnerability from gsd - Updated: 2023-12-13 01:20
Details
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Aliases
Aliases

{
  "GSD": {
    "alias": "CVE-2023-5421",
    "id": "GSD-2023-5421"
  },
  "gsd": {
    "metadata": {
      "exploitCode": "unknown",
      "remediation": "unknown",
      "reportConfidence": "confirmed",
      "type": "vulnerability"
    },
    "osvSchema": {
      "aliases": [
        "CVE-2023-5421"
      ],
      "details": "An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs \nimmediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.\nThis issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.\n\n",
      "id": "GSD-2023-5421",
      "modified": "2023-12-13T01:20:50.683725Z",
      "schema_version": "1.4.0"
    }
  },
  "namespaces": {
    "cve.org": {
      "CVE_data_meta": {
        "ASSIGNER": "security@otrs.com",
        "ID": "CVE-2023-5421",
        "STATE": "PUBLIC"
      },
      "affects": {
        "vendor": {
          "vendor_data": [
            {
              "product": {
                "product_data": [
                  {
                    "product_name": "OTRS",
                    "version": {
                      "version_data": [
                        {
                          "version_value": "not down converted",
                          "x_cve_json_5_version_data": {
                            "defaultStatus": "affected",
                            "versions": [
                              {
                                "lessThan": "7.0.47",
                                "status": "affected",
                                "version": "7.0.x",
                                "versionType": "Patch"
                              },
                              {
                                "lessThan": "8.0.37",
                                "status": "affected",
                                "version": "8.0.x",
                                "versionType": "Patch"
                              }
                            ]
                          }
                        }
                      ]
                    }
                  },
                  {
                    "product_name": "((OTRS)) Community Edition",
                    "version": {
                      "version_data": [
                        {
                          "version_value": "not down converted",
                          "x_cve_json_5_version_data": {
                            "defaultStatus": "affected",
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                              {
                                "lessThanOrEqual": "6.0.34",
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                                "version": "6.0.x",
                                "versionType": "All"
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                            ]
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                  }
                ]
              },
              "vendor_name": "OTRS AG"
            }
          ]
        }
      },
      "credits": [
        {
          "lang": "en",
          "value": "Special thanks to Tim P\u00fcttmanns for reporting these vulnerability."
        }
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      "data_type": "CVE",
      "data_version": "4.0",
      "description": {
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            "lang": "eng",
            "value": "An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs \nimmediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.\nThis issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.\n\n"
          }
        ]
      },
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        "engine": "Vulnogram 0.1.0-dev"
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      "impact": {
        "cvss": [
          {
            "attackComplexity": "LOW",
            "attackVector": "ADJACENT_NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "LOW",
            "integrityImpact": "LOW",
            "privilegesRequired": "HIGH",
            "scope": "UNCHANGED",
            "userInteraction": "NONE",
            "vectorString": "CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N",
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      "problemtype": {
        "problemtype_data": [
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            "description": [
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                "cweId": "CWE-20",
                "lang": "eng",
                "value": "CWE-20 Improper Input Validation"
              }
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        "reference_data": [
          {
            "name": "https://otrs.com/release-notes/otrs-security-advisory-2023-09/",
            "refsource": "MISC",
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2023-09/"
          }
        ]
      },
      "solution": [
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          "supportingMedia": [
            {
              "base64": false,
              "type": "text/html",
              "value": "\nUpdate to OTRS 7.0.47 or OTRS 8.0.37.\n\u003cbr\u003e"
            }
          ],
          "value": "Update to OTRS 7.0.47 or OTRS 8.0.37.\n\n"
        }
      ],
      "source": {
        "advisory": "OSA-2023-09",
        "defect": [
          "Issue#1214",
          "Ticket#2023080742002233"
        ],
        "discovery": "EXTERNAL"
      },
      "work_around": [
        {
          "lang": "en",
          "supportingMedia": [
            {
              "base64": false,
              "type": "text/html",
              "value": "Switch AdminCustomerUser::UseAutoComplete off\u003cbr\u003e"
            }
          ],
          "value": "Switch AdminCustomerUser::UseAutoComplete off\n"
        }
      ]
    },
    "nvd.nist.gov": {
      "configurations": {
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        "nodes": [
          {
            "children": [],
            "cpe_match": [
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                "cpe23Uri": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
                "cpe_name": [],
                "versionEndExcluding": "7.0.47",
                "versionStartIncluding": "7.0.0",
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              },
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                "cpe_name": [],
                "versionEndIncluding": "6.0.34",
                "versionStartIncluding": "6.0.0",
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              },
              {
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                "versionEndExcluding": "8.0.37",
                "versionStartIncluding": "8.0.0",
                "vulnerable": true
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            "operator": "OR"
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      "cve": {
        "CVE_data_meta": {
          "ASSIGNER": "security@otrs.com",
          "ID": "CVE-2023-5421"
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        "description": {
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              "lang": "en",
              "value": "An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs \nimmediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.\nThis issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.\n\n"
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              "name": "https://otrs.com/release-notes/otrs-security-advisory-2023-09/",
              "refsource": "MISC",
              "tags": [
                "Vendor Advisory"
              ],
              "url": "https://otrs.com/release-notes/otrs-security-advisory-2023-09/"
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      "impact": {
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          "cvssV3": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 5.5,
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            "confidentialityImpact": "LOW",
            "integrityImpact": "LOW",
            "privilegesRequired": "HIGH",
            "scope": "CHANGED",
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            "version": "3.1"
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          "impactScore": 2.7
        }
      },
      "lastModifiedDate": "2023-10-19T20:19Z",
      "publishedDate": "2023-10-16T09:15Z"
    }
  }
}


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  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
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