var-200907-0094
Vulnerability from variot
Directory traversal vulnerability in the Administration interface in Cisco Customer Response Solutions (CRS) before 7.0(1) SR2 in Cisco Unified Contact Center Express (aka CCX) server allows remote authenticated users to read, modify, or delete arbitrary files via unspecified vectors. Cisco Unified Contact Center Express is prone to a directory-traversal vulnerability. An attacker can exploit this issue to view, modify, or delete any file on the server through the CRS Administration interface. Successful exploits may lead to other attacks. This issue is tracked by Cisco BugID CSCsw76644. ----------------------------------------------------------------------
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TITLE: Cisco Unified Contact Center Express Two Vulnerabilities
SECUNIA ADVISORY ID: SA35861
VERIFY ADVISORY: http://secunia.com/advisories/35861/
DESCRIPTION: Two vulnerabilities have been reported in Cisco Unified Contact Center Express, which can be exploited by malicious users to conduct script insertion attacks, manipulate certain data, disclose potentially sensitive information, and potentially compromise a vulnerable system.
2) Certain input to the Cisco Unified CCX database is not properly sanitised before being used. This can be exploited to insert arbitrary HTML and script code, which will be executed in a user's browser session in context of an affected site when the malicious data is viewed.
CRS 7x: Update to CRS version 7.0(1) SR2.
CRS 5.x and 6.x: Apply hotfix crs5.0.2sr2es09 or crs6.0.1sr1es05.
ORIGINAL ADVISORY: http://www.cisco.com/warp/public/707/cisco-sa-20090715-uccx.shtml
About: This Advisory was delivered by Secunia as a free service to help everybody keeping their systems up to date against the latest vulnerabilities.
Subscribe: http://secunia.com/advisories/secunia_security_advisories/
Definitions: (Criticality, Where etc.) http://secunia.com/advisories/about_secunia_advisories/
Please Note: Secunia recommends that you verify all advisories you receive by clicking the link. Secunia NEVER sends attached files with advisories. Secunia does not advise people to install third party patches, only use those supplied by the vendor. Exploitation of these vulnerabilities could result in a denial of service condition, information disclosure, or a privilege escalation attack.
Cisco has released free software updates that address these two vulnerabilities in the latest version of Cisco Unified CCX software.
This advisory is posted at http://www.cisco.com/warp/public/707/cisco-sa-20090715-uccx.shtml.
Vulnerable Products +------------------
All versions of Cisco Unified CCX server running the following software may be affected by these vulnerabilities, to include:
- Cisco Customer Response Solution (CRS) versions 3.x, 4.x, 5.x, 6.x, and 7.x
- Cisco Unified IP Interactive Voice Response (Cisco Unified IP IVR) versions 3.x, 4.x, 5.x, 6.x, and 7.x
- Cisco Unified CCX 4.x, 5.x, 6.x, and 7.x
- Cisco Unified IP Contact Center Express versions 3.x, 5.x, 6.x, and 7.x
- Cisco Customer Response Applications versions 3.x
- Cisco IP Queue Manager (IP QM) versions 3.x
Products Confirmed Not Vulnerable +--------------------------------
No other Cisco products are currently known to be affected by these vulnerabilities. This vulnerability is documented in Cisco Bug ID CSCsw76644 and has been assigned Common Vulnerability and Exposures (CVE) ID CVE-2009-2047.
The script injection vulnerability may allow authenticated users to enter JavaScript into the Cisco Unified CCX database. The stored script could be executed in the browser of the next authenticated user. This vulnerability is documented in Cisco Bug ID CSCsw76649 and has been assigned CVE ID CVE-2009-2048.
Vulnerability Scoring Details
Cisco has provided scores for the vulnerabilities in this advisory based on the Common Vulnerability Scoring System (CVSS). The CVSS scoring in this Security Advisory is done in accordance with CVSS version 2.0.
CVSS is a standards-based scoring method that conveys vulnerability severity and helps determine urgency and priority of response.
Cisco has provided a base and temporal score. Customers can then compute environmental scores to assist in determining the impact of the vulnerability in individual networks.
Cisco has provided an FAQ to answer additional questions regarding CVSS at:
http://www.cisco.com/web/about/security/intelligence/cvss-qandas.html
Cisco has also provided a CVSS calculator to help compute the environmental impact for individual networks at:
http://intellishield.cisco.com/security/alertmanager/cvss.
- Incomplete input validation allows modification of OS files/directories (CSCsw76644)
CVSS Base Score - 9.0 Access Vector - Network Access Complexity - Low Authentication - Single Confidentiality Impact - Complete Integrity Impact - Complete Availability Impact - Complete
CVSS Temporal Score - 8.7 Exploitability - Functional Remediation Level - Official-Fix Report Confidence - Confirmed
- script injection vulnerability in admin interface pages (CSCsw76649)
CVSS Base Score - 5.5 Access Vector - Network Access Complexity - Low Authentication - Single Confidentiality Impact - None Integrity Impact - Partial Availability Impact - Partial
CVSS Temporal Score - 4.5 Exploitability - Functional Remediation Level - Official-Fix Report Confidence - Confirmed
Impact
Successful exploitation of the directory traversal vulnerability may result in read and write access to files on the underlying operating system.
Successful exploitation of the script injection vulnerability may result in the execution of JavaScript of authenticated users and prevent server pages from displaying properly.
Software Versions and Fixes
The fixes for these vulnerabilities are included in CRS version 7.0(1)SR2 and are available as a hotfix for customers running versions 5.x and 6.x. The hotfixes are crs5.0.2sr2es09 and crs6.0.1sr1es05.
Information about how to obtain the hotfixes can be found in the release notes enclosures of the bugs at: CSCsw76644 and CSCsw76649.
When considering software upgrades, also consult http://www.cisco.com/go/psirt and any subsequent advisories to determine exposure and a complete upgrade solution.
In all cases, customers should exercise caution to be certain the devices to be upgraded contain sufficient memory and that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, contact the Cisco Technical Assistance Center (TAC) or your contracted maintenance provider for assistance.
Workarounds
There are no workarounds for these vulnerabilities.
The script injection attacks that are described in this advisory are a specific classification of stored cross-site scripting attacks. A description and mitigation technique can be found in the applied mitigation bulletin available at the following link:
http://www.cisco.com/en/US/products/products_applied_mitigation_bulletin09186a008073f7b3.html
These vulnerabilities can be detected and mitigated with IDS signatures 3216-0 and 19001-0.
Obtaining Fixed Software
Cisco has released free software updates that address these vulnerabilities. Prior to deploying software, customers should consult their maintenance provider or check the software for feature set compatibility and known issues specific to their environment.
Customers may only install and expect support for the feature sets they have purchased. By installing, downloading, accessing or otherwise using such software upgrades, customers agree to be bound by the terms of Cisco's software license terms found at http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html, or as otherwise set forth at Cisco.com Downloads at http://www.cisco.com/public/sw-center/sw-usingswc.shtml.
Do not contact psirt@cisco.com or security-alert@cisco.com for software upgrades.
Customers with Service Contracts +-------------------------------
Customers with contracts should obtain upgraded software through their regular update channels. For most customers, this means that upgrades should be obtained through the Software Center on Cisco's worldwide website at http://www.cisco.com.
Customers using Third Party Support Organizations +------------------------------------------------
Customers whose Cisco products are provided or maintained through prior or existing agreements with third-party support organizations, such as Cisco Partners, authorized resellers, or service providers should contact that support organization for guidance and assistance with the appropriate course of action in regards to this advisory.
The effectiveness of any workaround or fix is dependent on specific customer situations, such as product mix, network topology, traffic behavior, and organizational mission. Due to the variety of affected products and releases, customers should consult with their service provider or support organization to ensure any applied workaround or fix is the most appropriate for use in the intended network before it is deployed.
Customers without Service Contracts +----------------------------------
Customers who purchase direct from Cisco but do not hold a Cisco service contract, and customers who purchase through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should acquire upgrades by contacting the Cisco Technical Assistance Center (TAC). TAC contacts are as follows.
- +1 800 553 2447 (toll free from within North America)
- +1 408 526 7209 (toll call from anywhere in the world)
- e-mail: tac@cisco.com
Customers should have their product serial number available and be prepared to give the URL of this notice as evidence of entitlement to a free upgrade. Free upgrades for non-contract customers must be requested through the TAC.
Refer to http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html for additional TAC contact information, including localized telephone numbers, and instructions and e-mail addresses for use in various languages.
Exploitation and Public Announcements
The Cisco PSIRT is not aware of any public announcements or malicious use of the vulnerabilities described in this advisory.
These vulnerabilities were reported to Cisco by National Australia Bank's Security Assurance team.
Cisco would like to thank the National Australia Bank's Security Assurance team for the discovery and reporting of these vulnerabilities.
Status of this Notice: FINAL
THIS DOCUMENT IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. YOUR USE OF THE INFORMATION ON THE DOCUMENT OR MATERIALS LINKED FROM THE DOCUMENT IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS DOCUMENT AT ANY TIME.
A stand-alone copy or Paraphrase of the text of this document that omits the distribution URL in the following section is an uncontrolled copy, and may lack important information or contain factual errors.
Distribution
This advisory is posted on Cisco's worldwide website at:
http://www.cisco.com/warp/public/707/cisco-sa-20090715-uccx.shtml
In addition to worldwide web posting, a text version of this notice is clear-signed with the Cisco PSIRT PGP key and is posted to the following e-mail and Usenet news recipients.
- cust-security-announce@cisco.com
- first-bulletins@lists.first.org
- bugtraq@securityfocus.com
- vulnwatch@vulnwatch.org
- cisco@spot.colorado.edu
- cisco-nsp@puck.nether.net
- full-disclosure@lists.grok.org.uk
- comp.dcom.sys.cisco@newsgate.cisco.com
Future updates of this advisory, if any, will be placed on Cisco's worldwide website, but may or may not be actively announced on mailing lists or newsgroups. Users concerned about this problem are encouraged to check the above URL for any updates.
Revision History
+-----------------------------------------------------------+ | Revision 1.0 | 2009-July-15 | Initial public release | +-----------------------------------------------------------+
Cisco Security Procedures
Complete information on reporting security vulnerabilities in Cisco products, obtaining assistance with security incidents, and registering to receive security information from Cisco, is available on Cisco's worldwide website at http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html. This includes instructions for press inquiries regarding Cisco security notices. All Cisco security advisories are available at http://www.cisco.com/go/psirt. All rights reserved. +--------------------------------------------------------------------
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Cisco Unified Contact Center Express is prone to a directory-traversal vulnerability. \nAn attacker can exploit this issue to view, modify, or delete any file on the server through the CRS Administration interface. Successful exploits may lead to other attacks. \nThis issue is tracked by Cisco BugID CSCsw76644. ----------------------------------------------------------------------\n\nDo you have VARM strategy implemented?\n\n(Vulnerability Assessment Remediation Management) \n\nIf not, then implement it through the most reliable vulnerability\nintelligence source on the market. \n\nImplement it through Secunia. \n\nFor more information visit:\nhttp://secunia.com/advisories/business_solutions/\n\nAlternatively request a call from a Secunia representative today to\ndiscuss how we can help you with our capabilities contact us at:\nsales@secunia.com\n\n----------------------------------------------------------------------\n\nTITLE:\nCisco Unified Contact Center Express Two Vulnerabilities\n\nSECUNIA ADVISORY ID:\nSA35861\n\nVERIFY ADVISORY:\nhttp://secunia.com/advisories/35861/\n\nDESCRIPTION:\nTwo vulnerabilities have been reported in Cisco Unified Contact\nCenter Express, which can be exploited by malicious users to conduct\nscript insertion attacks, manipulate certain data, disclose\npotentially sensitive information, and potentially compromise a\nvulnerable system. \n\n2) Certain input to the Cisco Unified CCX database is not properly\nsanitised before being used. This can be exploited to insert\narbitrary HTML and script code, which will be executed in a user\u0027s\nbrowser session in context of an affected site when the malicious\ndata is viewed. \n\nCRS 7x:\nUpdate to CRS version 7.0(1) SR2. \n\nCRS 5.x and 6.x:\nApply hotfix crs5.0.2sr2es09 or crs6.0.1sr1es05. \n\nORIGINAL ADVISORY:\nhttp://www.cisco.com/warp/public/707/cisco-sa-20090715-uccx.shtml\n\n----------------------------------------------------------------------\n\nAbout:\nThis Advisory was delivered by Secunia as a free service to help\neverybody keeping their systems up to date against the latest\nvulnerabilities. \n\nSubscribe:\nhttp://secunia.com/advisories/secunia_security_advisories/\n\nDefinitions: (Criticality, Where etc.)\nhttp://secunia.com/advisories/about_secunia_advisories/\n\n\nPlease Note:\nSecunia recommends that you verify all advisories you receive by\nclicking the link. \nSecunia NEVER sends attached files with advisories. \nSecunia does not advise people to install third party patches, only\nuse those supplied by the vendor. Exploitation of these vulnerabilities could\nresult in a denial of service condition, information disclosure, or a\nprivilege escalation attack. \n\nCisco has released free software updates that address these two\nvulnerabilities in the latest version of Cisco Unified CCX software. \n\nThis advisory is posted at\nhttp://www.cisco.com/warp/public/707/cisco-sa-20090715-uccx.shtml. \n\nVulnerable Products\n+------------------\n\nAll versions of Cisco Unified CCX server running the following software\nmay be affected by these vulnerabilities, to include:\n\n * Cisco Customer Response Solution (CRS) versions 3.x, 4.x, 5.x,\n 6.x, and 7.x\n * Cisco Unified IP Interactive Voice Response (Cisco Unified IP\n IVR) versions 3.x, 4.x, 5.x, 6.x, and 7.x\n * Cisco Unified CCX 4.x, 5.x, 6.x, and 7.x\n * Cisco Unified IP Contact Center Express versions 3.x, 5.x, 6.x,\n and 7.x\n * Cisco Customer Response Applications versions 3.x\n * Cisco IP Queue Manager (IP QM) versions 3.x\n\nProducts Confirmed Not Vulnerable\n+--------------------------------\n\nNo other Cisco products are currently known to be affected by these\nvulnerabilities. This vulnerability\nis documented in Cisco Bug ID CSCsw76644 and has been assigned Common\nVulnerability and Exposures (CVE) ID CVE-2009-2047. \n\nThe script injection vulnerability may allow authenticated users to\nenter JavaScript into the Cisco Unified CCX database. The stored script\ncould be executed in the browser of the next authenticated user. This\nvulnerability is documented in Cisco Bug ID CSCsw76649 and has been\nassigned CVE ID CVE-2009-2048. \n\nVulnerability Scoring Details\n=============================\n\nCisco has provided scores for the vulnerabilities in this advisory based\non the Common Vulnerability Scoring System (CVSS). The CVSS scoring in\nthis Security Advisory is done in accordance with CVSS version 2.0. \n\nCVSS is a standards-based scoring method that conveys vulnerability\nseverity and helps determine urgency and priority of response. \n\nCisco has provided a base and temporal score. Customers can then\ncompute environmental scores to assist in determining the impact of the\nvulnerability in individual networks. \n\nCisco has provided an FAQ to answer additional questions regarding CVSS\nat:\n\nhttp://www.cisco.com/web/about/security/intelligence/cvss-qandas.html\n\nCisco has also provided a CVSS calculator to help compute the\nenvironmental impact for individual networks at:\n\nhttp://intellishield.cisco.com/security/alertmanager/cvss. \n\n* Incomplete input validation allows modification of OS\nfiles/directories (CSCsw76644)\n\nCVSS Base Score - 9.0\n Access Vector - Network\n Access Complexity - Low\n Authentication - Single\n Confidentiality Impact - Complete\n Integrity Impact - Complete\n Availability Impact - Complete\n\nCVSS Temporal Score - 8.7\n Exploitability - Functional\n Remediation Level - Official-Fix\n Report Confidence - Confirmed\n\n* script injection vulnerability in admin interface pages (CSCsw76649)\n\nCVSS Base Score - 5.5\n Access Vector - Network\n Access Complexity - Low\n Authentication - Single\n Confidentiality Impact - None\n Integrity Impact - Partial\n Availability Impact - Partial\n\nCVSS Temporal Score - 4.5\n Exploitability - Functional\n Remediation Level - Official-Fix\n Report Confidence - Confirmed\n\n\nImpact\n======\n\nSuccessful exploitation of the directory traversal vulnerability may\nresult in read and write access to files on the underlying operating\nsystem. \n\nSuccessful exploitation of the script injection vulnerability may result\nin the execution of JavaScript of authenticated users and prevent server\npages from displaying properly. \n\nSoftware Versions and Fixes\n===========================\n\nThe fixes for these vulnerabilities are included in CRS version\n7.0(1)SR2 and are available as a hotfix for customers running versions\n5.x and 6.x. The hotfixes are crs5.0.2sr2es09 and crs6.0.1sr1es05. \n\nInformation about how to obtain the hotfixes can be found in the release\nnotes enclosures of the bugs at: CSCsw76644 and CSCsw76649. \n\nWhen considering software upgrades, also consult\nhttp://www.cisco.com/go/psirt and any subsequent advisories to determine\nexposure and a complete upgrade solution. \n\nIn all cases, customers should exercise caution to be certain the\ndevices to be upgraded contain sufficient memory and that current\nhardware and software configurations will continue to be supported\nproperly by the new release. If the information is not clear, contact\nthe Cisco Technical Assistance Center (TAC) or your contracted\nmaintenance provider for assistance. \n\nWorkarounds\n===========\n\nThere are no workarounds for these vulnerabilities. \n\nThe script injection attacks that are described in this advisory are\na specific classification of stored cross-site scripting attacks. A\ndescription and mitigation technique can be found in the applied\nmitigation bulletin available at the following link:\n\nhttp://www.cisco.com/en/US/products/products_applied_mitigation_bulletin09186a008073f7b3.html\n\nThese vulnerabilities can be detected and mitigated with IDS signatures\n3216-0 and 19001-0. \n\nObtaining Fixed Software\n========================\n\nCisco has released free software updates that address these\nvulnerabilities. Prior to deploying software, customers should consult\ntheir maintenance provider or check the software for feature set\ncompatibility and known issues specific to their environment. \n\nCustomers may only install and expect support for the feature\nsets they have purchased. By installing, downloading, accessing\nor otherwise using such software upgrades, customers agree to be\nbound by the terms of Cisco\u0027s software license terms found at\nhttp://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html,\nor as otherwise set forth at Cisco.com Downloads at\nhttp://www.cisco.com/public/sw-center/sw-usingswc.shtml. \n\nDo not contact psirt@cisco.com or security-alert@cisco.com for software\nupgrades. \n\nCustomers with Service Contracts\n+-------------------------------\n\nCustomers with contracts should obtain upgraded software through their\nregular update channels. For most customers, this means that upgrades\nshould be obtained through the Software Center on Cisco\u0027s worldwide\nwebsite at http://www.cisco.com. \n\nCustomers using Third Party Support Organizations\n+------------------------------------------------\n\nCustomers whose Cisco products are provided or maintained through prior\nor existing agreements with third-party support organizations, such\nas Cisco Partners, authorized resellers, or service providers should\ncontact that support organization for guidance and assistance with the\nappropriate course of action in regards to this advisory. \n\nThe effectiveness of any workaround or fix is dependent on specific\ncustomer situations, such as product mix, network topology, traffic\nbehavior, and organizational mission. Due to the variety of affected\nproducts and releases, customers should consult with their service\nprovider or support organization to ensure any applied workaround or fix\nis the most appropriate for use in the intended network before it is\ndeployed. \n\nCustomers without Service Contracts\n+----------------------------------\n\nCustomers who purchase direct from Cisco but do not hold a Cisco service\ncontract, and customers who purchase through third-party vendors but are\nunsuccessful in obtaining fixed software through their point of sale\nshould acquire upgrades by contacting the Cisco Technical Assistance\nCenter (TAC). TAC contacts are as follows. \n\n * +1 800 553 2447 (toll free from within North America)\n * +1 408 526 7209 (toll call from anywhere in the world)\n * e-mail: tac@cisco.com\n\nCustomers should have their product serial number available and be\nprepared to give the URL of this notice as evidence of entitlement to a\nfree upgrade. Free upgrades for non-contract customers must be requested\nthrough the TAC. \n\nRefer to http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html\nfor additional TAC contact information, including localized telephone\nnumbers, and instructions and e-mail addresses for use in various languages. \n\nExploitation and Public Announcements\n=====================================\n\nThe Cisco PSIRT is not aware of any public announcements or malicious\nuse of the vulnerabilities described in this advisory. \n\nThese vulnerabilities were reported to Cisco by National Australia\nBank\u0027s Security Assurance team. \n\nCisco would like to thank the National Australia Bank\u0027s Security\nAssurance team for the discovery and reporting of these vulnerabilities. \n\nStatus of this Notice: FINAL\n============================\n\nTHIS DOCUMENT IS PROVIDED ON AN \"AS IS\" BASIS AND DOES NOT IMPLY\nANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF\nMERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. YOUR USE OF THE\nINFORMATION ON THE DOCUMENT OR MATERIALS LINKED FROM THE DOCUMENT IS\nAT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS\nDOCUMENT AT ANY TIME. \n\nA stand-alone copy or Paraphrase of the text of this document that omits\nthe distribution URL in the following section is an uncontrolled copy,\nand may lack important information or contain factual errors. \n\nDistribution\n============\n\nThis advisory is posted on Cisco\u0027s worldwide website at:\n\nhttp://www.cisco.com/warp/public/707/cisco-sa-20090715-uccx.shtml\n\nIn addition to worldwide web posting, a text version of this notice is\nclear-signed with the Cisco PSIRT PGP key and is posted to the following\ne-mail and Usenet news recipients. \n\n * cust-security-announce@cisco.com\n * first-bulletins@lists.first.org\n * bugtraq@securityfocus.com\n * vulnwatch@vulnwatch.org\n * cisco@spot.colorado.edu\n * cisco-nsp@puck.nether.net\n * full-disclosure@lists.grok.org.uk\n * comp.dcom.sys.cisco@newsgate.cisco.com\n\nFuture updates of this advisory, if any, will be placed on Cisco\u0027s\nworldwide website, but may or may not be actively announced on mailing\nlists or newsgroups. Users concerned about this problem are encouraged\nto check the above URL for any updates. \n\nRevision History\n================\n\n+-----------------------------------------------------------+\n| Revision 1.0 | 2009-July-15 | Initial public release |\n+-----------------------------------------------------------+\n\nCisco Security Procedures\n=========================\n\nComplete information on reporting security vulnerabilities in\nCisco products, obtaining assistance with security incidents, and\nregistering to receive security information from Cisco, is available\non Cisco\u0027s worldwide website at\nhttp://www.cisco.com/en/US/products/products_security_vulnerability_policy.html. \nThis includes instructions for press inquiries regarding Cisco security\nnotices. All Cisco security advisories are available at\nhttp://www.cisco.com/go/psirt. 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Sightings
Author | Source | Type | Date |
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Nomenclature
- Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
- Confirmed: The vulnerability is confirmed from an analyst perspective.
- Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
- Patched: This vulnerability was successfully patched by the user reporting the sighting.
- Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
- Not confirmed: The user expresses doubt about the veracity of the vulnerability.
- Not patched: This vulnerability was not successfully patched by the user reporting the sighting.