CVE-2020-1767
Vulnerability from cvelistv5
Published
2020-01-10 15:09
Modified
2024-09-16 16:33
Summary
Possible to send drafted messages as wrong agent
Impacted products
Vendor Product Version
OTRS AG OTRS Version: 7.0.x version 7.0.13 and prior versions
Show details on NVD website


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        "providerMetadata": {
          "dateUpdated": "2024-08-04T06:46:30.861Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-03/"
          },
          {
            "name": "[debian-lts-announce] 20200129 [SECURITY] [DLA 2079-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html"
          },
          {
            "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
            "tags": [
              "mailing-list",
              "x_transferred"
            ],
            "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "((OTRS)) Community Edition",
          "vendor": "OTRS AG",
          "versions": [
            {
              "status": "affected",
              "version": "6.0.x version 6.0.24 and prior versions"
            }
          ]
        },
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "status": "affected",
              "version": "7.0.x version 7.0.13 and prior versions"
            }
          ]
        }
      ],
      "datePublic": "2020-01-10T00:00:00",
      "descriptions": [
        {
          "lang": "en",
          "value": "Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 3.5,
            "baseSeverity": "LOW",
            "confidentialityImpact": "NONE",
            "integrityImpact": "LOW",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N",
            "version": "3.1"
          }
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      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "description": "Sender spoofing",
              "lang": "en",
              "type": "text"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2023-08-31T02:07:04.665672",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-03/"
        },
        {
          "name": "[debian-lts-announce] 20200129 [SECURITY] [DLA 2079-1] otrs2 security update",
          "tags": [
            "mailing-list"
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          "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html"
        },
        {
          "name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
          "tags": [
            "mailing-list"
          ],
          "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Upgrade to OTRS 7.0.14, ((OTRS)) Community Edition 6.0.25"
        },
        {
          "lang": "en",
          "value": "Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/5f488fd6c809064ee49def3a432030258d211570"
        }
      ],
      "source": {
        "advisory": "OSA-2020-03",
        "defect": [
          "2019121042000738"
        ],
        "discovery": "USER"
      },
      "title": "Possible to send drafted messages as wrong agent",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2020-1767",
    "datePublished": "2020-01-10T15:09:00.608111Z",
    "dateReserved": "2019-11-29T00:00:00",
    "dateUpdated": "2024-09-16T16:33:51.552Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1",
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  }
}


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