gsd-2020-1767
Vulnerability from gsd
Modified
2023-12-13 01:21
Details
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Aliases
Aliases
{
"GSD": {
"alias": "CVE-2020-1767",
"description": "Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.",
"id": "GSD-2020-1767",
"references": [
"https://www.suse.com/security/cve/CVE-2020-1767.html"
]
},
"gsd": {
"metadata": {
"exploitCode": "unknown",
"remediation": "unknown",
"reportConfidence": "confirmed",
"type": "vulnerability"
},
"osvSchema": {
"aliases": [
"CVE-2020-1767"
],
"details": "Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.",
"id": "GSD-2020-1767",
"modified": "2023-12-13T01:21:58.317548Z",
"schema_version": "1.4.0"
}
},
"namespaces": {
"cve.org": {
"CVE_data_meta": {
"ASSIGNER": "security@otrs.com",
"DATE_PUBLIC": "2020-01-10T00:00:00.000Z",
"ID": "CVE-2020-1767",
"STATE": "PUBLIC",
"TITLE": "Possible to send drafted messages as wrong agent"
},
"affects": {
"vendor": {
"vendor_data": [
{
"product": {
"product_data": [
{
"product_name": "((OTRS)) Community Edition",
"version": {
"version_data": [
{
"version_value": "6.0.x version 6.0.24 and prior versions"
}
]
}
},
{
"product_name": "OTRS",
"version": {
"version_data": [
{
"version_value": "7.0.x version 7.0.13 and prior versions"
}
]
}
}
]
},
"vendor_name": "OTRS AG"
}
]
}
},
"data_format": "MITRE",
"data_type": "CVE",
"data_version": "4.0",
"description": {
"description_data": [
{
"lang": "eng",
"value": "Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions."
}
]
},
"generator": {
"engine": "Vulnogram 0.0.9"
},
"impact": {
"cvss": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 3.5,
"baseSeverity": "LOW",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "REQUIRED",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N",
"version": "3.1"
}
},
"problemtype": {
"problemtype_data": [
{
"description": [
{
"lang": "eng",
"value": "Sender spoofing"
}
]
}
]
},
"references": {
"reference_data": [
{
"name": "https://otrs.com/release-notes/otrs-security-advisory-2020-03/",
"refsource": "CONFIRM",
"url": "https://otrs.com/release-notes/otrs-security-advisory-2020-03/"
},
{
"name": "[debian-lts-announce] 20200129 [SECURITY] [DLA 2079-1] otrs2 security update",
"refsource": "MLIST",
"url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html"
},
{
"name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
"refsource": "MLIST",
"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
}
]
},
"solution": [
{
"lang": "eng",
"value": "Upgrade to OTRS 7.0.14, ((OTRS)) Community Edition 6.0.25"
},
{
"lang": "eng",
"value": "Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/5f488fd6c809064ee49def3a432030258d211570"
}
],
"source": {
"advisory": "OSA-2020-03",
"defect": [
"2019121042000738"
],
"discovery": "USER"
}
},
"nvd.nist.gov": {
"configurations": {
"CVE_data_version": "4.0",
"nodes": [
{
"children": [],
"cpe_match": [
{
"cpe23Uri": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
"cpe_name": [],
"versionEndIncluding": "7.0.13",
"versionStartIncluding": "7.0.0",
"vulnerable": true
},
{
"cpe23Uri": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*",
"cpe_name": [],
"versionEndIncluding": "6.0.24",
"versionStartIncluding": "6.0.0",
"vulnerable": true
}
],
"operator": "OR"
},
{
"children": [],
"cpe_match": [
{
"cpe23Uri": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*",
"cpe_name": [],
"vulnerable": true
}
],
"operator": "OR"
}
]
},
"cve": {
"CVE_data_meta": {
"ASSIGNER": "security@otrs.com",
"ID": "CVE-2020-1767"
},
"data_format": "MITRE",
"data_type": "CVE",
"data_version": "4.0",
"description": {
"description_data": [
{
"lang": "en",
"value": "Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions."
}
]
},
"problemtype": {
"problemtype_data": [
{
"description": [
{
"lang": "en",
"value": "NVD-CWE-Other"
}
]
}
]
},
"references": {
"reference_data": [
{
"name": "N/A",
"refsource": "CONFIRM",
"tags": [
"Release Notes",
"Vendor Advisory"
],
"url": "https://otrs.com/release-notes/otrs-security-advisory-2020-03/"
},
{
"name": "[debian-lts-announce] 20200129 [SECURITY] [DLA 2079-1] otrs2 security update",
"refsource": "MLIST",
"tags": [
"Mailing List",
"Third Party Advisory"
],
"url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html"
},
{
"name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
"refsource": "MLIST",
"tags": [],
"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
}
]
}
},
"impact": {
"baseMetricV2": {
"acInsufInfo": false,
"cvssV2": {
"accessComplexity": "MEDIUM",
"accessVector": "NETWORK",
"authentication": "SINGLE",
"availabilityImpact": "NONE",
"baseScore": 3.5,
"confidentialityImpact": "NONE",
"integrityImpact": "PARTIAL",
"vectorString": "AV:N/AC:M/Au:S/C:N/I:P/A:N",
"version": "2.0"
},
"exploitabilityScore": 6.8,
"impactScore": 2.9,
"obtainAllPrivilege": false,
"obtainOtherPrivilege": false,
"obtainUserPrivilege": false,
"severity": "LOW",
"userInteractionRequired": false
},
"baseMetricV3": {
"cvssV3": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 4.3,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "NONE",
"integrityImpact": "LOW",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "NONE",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N",
"version": "3.1"
},
"exploitabilityScore": 2.8,
"impactScore": 1.4
}
},
"lastModifiedDate": "2023-08-31T03:15Z",
"publishedDate": "2020-01-10T15:15Z"
}
}
}
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Sightings
| Author | Source | Type | Date |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
- Confirmed: The vulnerability is confirmed from an analyst perspective.
- Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
- Patched: This vulnerability was successfully patched by the user reporting the sighting.
- Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
- Not confirmed: The user expresses doubt about the veracity of the vulnerability.
- Not patched: This vulnerability was not successfully patched by the user reporting the sighting.