CVE-2026-48189 (GCVE-0-2026-48189)

Vulnerability from cvelistv5 – Published: 2026-06-01 03:33 – Updated: 2026-06-01 13:14
VLAI
Title
Bypass DedicatedAgentToCustomerGroups Setting
Summary
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Severity
5.7 (Medium)
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
SSVC
Exploitation: none Automatable: no Technical Impact: total
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2026-06-01 13:14 UTC
CWE
  • CWE-200 - Exposure of Sensitive Information to an Unauthorized Actor
Assigner
OTRS CNA under the mitre root
CNA scorecard B 75/100 over 17 records in the last 180 days details
References
Impacted products
Vendor Product Version CPE status
OTRS AG OTRS Affected: 7.0.x
Affected: 8.0.x
Affected: 2023.x
Affected: 2024.x
Affected: 2025.x
Affected: 2026.x , ≤ 2026.3.x (patch)
guessed Create a notification for this product.
Date Public
2026-06-01 07:00
Show details on NVD website
To clipboard 

{
  "containers": {
    "adp": [
      {
        "metrics": [
          {
            "other": {
              "content": {
                "id": "CVE-2026-48189",
                "options": [
                  {
                    "Exploitation": "none"
                  },
                  {
                    "Automatable": "no"
                  },
                  {
                    "Technical Impact": "total"
                  }
                ],
                "role": "CISA Coordinator",
                "timestamp": "2026-06-01T13:14:38.008285Z",
                "version": "2.0.3"
              },
              "type": "ssvc"
            }
          }
        ],
        "providerMetadata": {
          "dateUpdated": "2026-06-01T13:14:49.791Z",
          "orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
          "shortName": "CISA-ADP"
        },
        "title": "CISA ADP Vulnrichment"
      }
    ],
    "cna": {
      "affected": [
        {
          "defaultStatus": "affected",
          "modules": [
            "Customer Backend"
          ],
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "status": "affected",
              "version": "7.0.x"
            },
            {
              "status": "affected",
              "version": "8.0.x"
            },
            {
              "status": "affected",
              "version": "2023.x"
            },
            {
              "status": "affected",
              "version": "2024.x"
            },
            {
              "status": "affected",
              "version": "2025.x"
            },
            {
              "lessThanOrEqual": "2026.3.x",
              "status": "affected",
              "version": "2026.x",
              "versionType": "patch"
            }
          ]
        }
      ],
      "datePublic": "2026-06-01T07:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "supportingMedia": [
            {
              "base64": false,
              "type": "text/html",
              "value": "An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and\u0026nbsp;\u003ccode\u003eCustomerGroupSupport\u003c/code\u003e\u0026nbsp;has to be used to be affected.\u003cp\u003e\u003c/p\u003e\u003cp\u003eThis issue affects OTRS: \u003c/p\u003e\u003cul\u003e\u003cli\u003e7.0.X\u003c/li\u003e\u003cli\u003e8.0.X\u003c/li\u003e\u003cli\u003e2023.X\u003c/li\u003e\u003cli\u003e2024.X\u003c/li\u003e\u003cli\u003e2025.X\u003c/li\u003e\u003cli\u003e2026.X before 2026.4.X\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cp\u003e\u003c/p\u003e"
            }
          ],
          "value": "An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and\u00a0CustomerGroupSupport\u00a0has to be used to be affected.\n\nThis issue affects OTRS: \n\n  *  7.0.X\n  *  8.0.X\n  *  2023.X\n  *  2024.X\n  *  2025.X\n  *  2026.X before 2026.4.X"
        }
      ],
      "impacts": [
        {
          "capecId": "CAPEC-54",
          "descriptions": [
            {
              "lang": "en",
              "value": "CAPEC-54 Query System for Information"
            }
          ]
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 5.7,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "HIGH",
            "integrityImpact": "NONE",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N",
            "version": "3.1"
          },
          "format": "CVSS",
          "scenarios": [
            {
              "lang": "en",
              "value": "GENERAL"
            }
          ]
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-200",
              "description": "CWE-200 Exposure of Sensitive Information to an Unauthorized Actor",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-06-01T03:33:03.373Z",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2026-03/"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "supportingMedia": [
            {
              "base64": false,
              "type": "text/html",
              "value": "Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches\u003cbr\u003e"
            }
          ],
          "value": "Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches"
        }
      ],
      "source": {
        "advisory": "OSA-2026-03",
        "defect": [
          "Ticket#2026052110000161",
          "Issue#3780"
        ],
        "discovery": "USER"
      },
      "title": "Bypass DedicatedAgentToCustomerGroups Setting",
      "x_generator": {
        "engine": "Vulnogram 0.1.0-dev"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2026-48189",
    "datePublished": "2026-06-01T03:33:03.373Z",
    "dateReserved": "2026-05-21T07:53:13.254Z",
    "dateUpdated": "2026-06-01T13:14:49.791Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2",
  "vulnerability-lookup:meta": {
    "epss": {
      "cve": "CVE-2026-48189",
      "date": "2026-10-30",
      "epss": "0.00198",
      "percentile": "0.09634"
    },
    "nvd": {
      "cve": {
        "affected": [
          {
            "affectedData": [
              {
                "defaultStatus": "affected",
                "modules": [
                  "Customer Backend"
                ],
                "product": "OTRS",
                "vendor": "OTRS AG",
                "versions": [
                  {
                    "status": "affected",
                    "version": "7.0.x"
                  },
                  {
                    "status": "affected",
                    "version": "8.0.x"
                  },
                  {
                    "status": "affected",
                    "version": "2023.x"
                  },
                  {
                    "status": "affected",
                    "version": "2024.x"
                  },
                  {
                    "status": "affected",
                    "version": "2025.x"
                  },
                  {
                    "lessThanOrEqual": "2026.3.x",
                    "status": "affected",
                    "version": "2026.x",
                    "versionType": "patch"
                  }
                ]
              }
            ],
            "source": "security@otrs.com"
          }
        ],
        "configurations": [
          {
            "nodes": [
              {
                "cpeMatch": [
                  {
                    "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
                    "matchCriteriaId": "650E99BF-9E05-496F-BD59-5542A95FD221",
                    "versionEndIncluding": "8.0.37",
                    "versionStartIncluding": "7.0.0",
                    "vulnerable": true
                  },
                  {
                    "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*",
                    "matchCriteriaId": "476B2F02-24EA-43BB-BEA8-282D7D71B386",
                    "versionEndExcluding": "2026.4.1",
                    "versionStartIncluding": "2023.0.0",
                    "vulnerable": true
                  }
                ],
                "negate": false,
                "operator": "OR"
              }
            ]
          }
        ],
        "cveTags": [],
        "descriptions": [
          {
            "lang": "en",
            "value": "An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and\u00a0CustomerGroupSupport\u00a0has to be used to be affected.\n\nThis issue affects OTRS: \n\n  *  7.0.X\n  *  8.0.X\n  *  2023.X\n  *  2024.X\n  *  2025.X\n  *  2026.X before 2026.4.X"
          },
          {
            "lang": "es",
            "value": "Una vulnerabilidad de validaci\u00f3n de entrada incorrecta en el m\u00f3dulo de backend de clientes de OTRS permite acceder a informaci\u00f3n de clientes que est\u00e1 restringida a otros grupos. Tenga en cuenta que la caracter\u00edstica debe estar habilitada y CustomerGroupSupport debe estar en uso para que se vea afectado.\n\nEste problema afecta a OTRS:\n\n  *  7.0.X\n  *  8.0.X\n  *  2023.X\n  *  2024.X\n  *  2025.X\n  *  2026.X anterior a 2026.4.X"
          }
        ],
        "id": "CVE-2026-48189",
        "lastModified": "2026-07-22T07:10:00.107",
        "metrics": {
          "cvssMetricV31": [
            {
              "cvssData": {
                "attackComplexity": "LOW",
                "attackVector": "NETWORK",
                "availabilityImpact": "NONE",
                "baseScore": 5.7,
                "baseSeverity": "MEDIUM",
                "confidentialityImpact": "HIGH",
                "integrityImpact": "NONE",
                "privilegesRequired": "LOW",
                "scope": "UNCHANGED",
                "userInteraction": "REQUIRED",
                "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N",
                "version": "3.1"
              },
              "exploitabilityScore": 2.1,
              "impactScore": 3.6,
              "source": "security@otrs.com",
              "type": "Secondary"
            }
          ],
          "ssvcV203": [
            {
              "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
              "ssvcData": {
                "id": "CVE-2026-48189",
                "options": [
                  {
                    "exploitation": "none"
                  },
                  {
                    "automatable": "no"
                  },
                  {
                    "technicalImpact": "total"
                  }
                ],
                "role": "CISA Coordinator",
                "timestamp": "2026-06-01T13:14:38.008285Z",
                "version": "2.0.3"
              }
            }
          ]
        },
        "published": "2026-06-01T04:16:22.723",
        "references": [
          {
            "source": "security@otrs.com",
            "tags": [
              "Vendor Advisory"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2026-03/"
          }
        ],
        "sourceIdentifier": "security@otrs.com",
        "vulnStatus": "Analyzed",
        "weaknesses": [
          {
            "description": [
              {
                "lang": "en",
                "value": "CWE-200"
              }
            ],
            "source": "security@otrs.com",
            "type": "Secondary"
          }
        ]
      }
    },
    "redhat_vex": {
      "current_release_date": "2026-06-05T19:26:20+00:00",
      "cve": "CVE-2026-48189",
      "id": "CVE-2026-48189",
      "initial_release_date": "2026-06-01T07:00:00+00:00",
      "product_status:known_not_affected": "1",
      "source": "Red Hat CSAF VEX",
      "status": "final",
      "title": "Bypass DedicatedAgentToCustomerGroups Setting",
      "url": "https://security.access.redhat.com/data/csaf/v2/vex/2026/cve-2026-48189.json",
      "version": "3"
    },
    "vulnrichment": {
      "containers": {
        "adp": [
          {
            "metrics": [
              {
                "other": {
                  "content": {
                    "id": "CVE-2026-48189",
                    "options": [
                      {
                        "Exploitation": "none"
                      },
                      {
                        "Automatable": "no"
                      },
                      {
                        "Technical Impact": "total"
                      }
                    ],
                    "role": "CISA Coordinator",
                    "timestamp": "2026-06-01T13:14:38.008285Z",
                    "version": "2.0.3"
                  },
                  "type": "ssvc"
                }
              }
            ],
            "providerMetadata": {
              "dateUpdated": "2026-06-01T13:14:45.902Z",
              "orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
              "shortName": "CISA-ADP"
            },
            "title": "CISA ADP Vulnrichment"
          }
        ],
        "cna": {
          "affected": [
            {
              "defaultStatus": "affected",
              "modules": [
                "Customer Backend"
              ],
              "product": "OTRS",
              "vendor": "OTRS AG",
              "versions": [
                {
                  "status": "affected",
                  "version": "7.0.x"
                },
                {
                  "status": "affected",
                  "version": "8.0.x"
                },
                {
                  "status": "affected",
                  "version": "2023.x"
                },
                {
                  "status": "affected",
                  "version": "2024.x"
                },
                {
                  "status": "affected",
                  "version": "2025.x"
                },
                {
                  "lessThanOrEqual": "2026.3.x",
                  "status": "affected",
                  "version": "2026.x",
                  "versionType": "patch"
                }
              ]
            }
          ],
          "datePublic": "2026-06-01T07:00:00.000Z",
          "descriptions": [
            {
              "lang": "en",
              "supportingMedia": [
                {
                  "base64": false,
                  "type": "text/html",
                  "value": "An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and\u0026nbsp;\u003ccode\u003eCustomerGroupSupport\u003c/code\u003e\u0026nbsp;has to be used to be affected.\u003cp\u003e\u003c/p\u003e\u003cp\u003eThis issue affects OTRS: \u003c/p\u003e\u003cul\u003e\u003cli\u003e7.0.X\u003c/li\u003e\u003cli\u003e8.0.X\u003c/li\u003e\u003cli\u003e2023.X\u003c/li\u003e\u003cli\u003e2024.X\u003c/li\u003e\u003cli\u003e2025.X\u003c/li\u003e\u003cli\u003e2026.X before 2026.4.X\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cp\u003e\u003c/p\u003e"
                }
              ],
              "value": "An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and\u00a0CustomerGroupSupport\u00a0has to be used to be affected.\n\nThis issue affects OTRS: \n\n  *  7.0.X\n  *  8.0.X\n  *  2023.X\n  *  2024.X\n  *  2025.X\n  *  2026.X before 2026.4.X"
            }
          ],
          "impacts": [
            {
              "capecId": "CAPEC-54",
              "descriptions": [
                {
                  "lang": "en",
                  "value": "CAPEC-54 Query System for Information"
                }
              ]
            }
          ],
          "metrics": [
            {
              "cvssV3_1": {
                "attackComplexity": "LOW",
                "attackVector": "NETWORK",
                "availabilityImpact": "NONE",
                "baseScore": 5.7,
                "baseSeverity": "MEDIUM",
                "confidentialityImpact": "HIGH",
                "integrityImpact": "NONE",
                "privilegesRequired": "LOW",
                "scope": "UNCHANGED",
                "userInteraction": "REQUIRED",
                "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N",
                "version": "3.1"
              },
              "format": "CVSS",
              "scenarios": [
                {
                  "lang": "en",
                  "value": "GENERAL"
                }
              ]
            }
          ],
          "problemTypes": [
            {
              "descriptions": [
                {
                  "cweId": "CWE-200",
                  "description": "CWE-200 Exposure of Sensitive Information to an Unauthorized Actor",
                  "lang": "en",
                  "type": "CWE"
                }
              ]
            }
          ],
          "providerMetadata": {
            "dateUpdated": "2026-06-01T03:33:03.373Z",
            "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
            "shortName": "OTRS"
          },
          "references": [
            {
              "url": "https://otrs.com/release-notes/otrs-security-advisory-2026-03/"
            }
          ],
          "solutions": [
            {
              "lang": "en",
              "supportingMedia": [
                {
                  "base64": false,
                  "type": "text/html",
                  "value": "Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches\u003cbr\u003e"
                }
              ],
              "value": "Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches"
            }
          ],
          "source": {
            "advisory": "OSA-2026-03",
            "defect": [
              "Ticket#2026052110000161",
              "Issue#3780"
            ],
            "discovery": "USER"
          },
          "title": "Bypass DedicatedAgentToCustomerGroups Setting",
          "x_generator": {
            "engine": "Vulnogram 0.1.0-dev"
          }
        }
      },
      "cveMetadata": {
        "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "assignerShortName": "OTRS",
        "cveId": "CVE-2026-48189",
        "datePublished": "2026-06-01T03:33:03.373Z",
        "dateReserved": "2026-05-21T07:53:13.254Z",
        "dateUpdated": "2026-06-01T13:14:49.791Z",
        "state": "PUBLISHED"
      },
      "dataType": "CVE_RECORD",
      "dataVersion": "5.2"
    }
  }
}



Log in or create an account to share your comment.




Tags
Taxonomy of the tags.




Drag nodes to arrange them. Double-click a related vulnerability to open it, or a source to visit its link. The Physics button on the left tunes the layout and the simulation; the legend at the bottom left hides or shows nodes by kind and by sighting type.

Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.

Sightings

Author Source Type Date Other

Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Vulnerability timeline

Sightings and recorded dates, grouped by day · UTC

JSON
How durations are calculated

Following the VTEM framework (Black Hat USA 2015), time to patch starts when the vendor or a coordinator was informed, total time to patch at discovery, and disclosure to patch at public disclosure; vendor response time runs from the report to its acknowledgement. Time to exploit and time unpatched start at the earliest discovery or report, falling back to public disclosure. Unpatched time ends at the first recorded patch, or the calculation time when no patch is recorded. Exploitation to patch shows the interval between those two events; a published proof of concept is a public exploit, not exploitation.

Each result shows its source dates. A negative interval means the end event came first; when date-only inputs leave the order open, the result says so. Date-only inputs are approximate. The earliest evidence wins: KEV report dates and sightings are labelled as such. Records describing another vulnerability are listed but never calculated from, and a PoC alone does not establish exploitation. Missing patch evidence does not prove that no patch exists. Filters below change the event list only.

Loading timeline…




    Related by attack behaviour

    Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.