CVE-2025-13534 (GCVE-0-2025-13534)

Vulnerability from cvelistv5 – Published: 2025-12-02 08:24 – Updated: 2026-04-08 16:45
VLAI
Title
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Severity
6.3 (Medium)
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
SSVC
Exploitation: none Automatable: no Technical Impact: partial
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2025-12-02 15:29 UTC
CWE
  • CWE-269 - Improper Privilege Management
Assigner
Wordfence CNA under the mitre root
CNA scorecard C 65/100 over 2260 records in the last 180 days details
References
Impacted products
Vendor Product Version CPE status
elextensions ELEX WordPress HelpDesk & Customer Ticketing System Affected: 0 , ≤ 3.3.2 (semver)
guessed Create a notification for this product.
Credits
Athiwat Tiprasaharn
Show details on NVD website
To clipboard 

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