FKIE_CVE-2024-28988

Vulnerability from fkie_nvd - Published: 2025-09-01 22:15 - Updated: 2025-11-14 23:32
Severity ?
9.8 (Critical) - CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Summary
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.  We recommend all Web Help Desk customers apply the patch, which is now available.  We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
References
psirt@solarwinds.comhttps://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3Broken Link
psirt@solarwinds.comhttps://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988Patch, Vendor Advisory
Impacted products
Vendor Product Version
solarwinds web_help_desk *
solarwinds web_help_desk 12.8.3
solarwinds web_help_desk 12.8.3
solarwinds web_help_desk 12.8.3
To clipboard 

{
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "5426A720-F345-4C8E-B5B5-76639D447A6D",
              "versionEndIncluding": "12.8.2",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*",
              "matchCriteriaId": "331BF887-F099-419E-9664-EE2EC76E2E23",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:*",
              "matchCriteriaId": "7FCFD6C1-EF56-47F4-AFE5-AD8E54232FF8",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix2:*:*:*:*:*:*",
              "matchCriteriaId": "DB6BE43D-5CCE-48BE-8A0A-378BBC265648",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.\u00a0\n\n\n\n\n\nWe recommend all Web Help Desk customers apply the patch, which is now available.\u00a0\n\n\n\n\n\nWe thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities."
    }
  ],
  "id": "CVE-2024-28988",
  "lastModified": "2025-11-14T23:32:43.077",
  "metrics": {
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "HIGH",
          "baseScore": 9.8,
          "baseSeverity": "CRITICAL",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "HIGH",
          "privilegesRequired": "NONE",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
          "version": "3.1"
        },
        "exploitabilityScore": 3.9,
        "impactScore": 5.9,
        "source": "psirt@solarwinds.com",
        "type": "Primary"
      }
    ]
  },
  "published": "2025-09-01T22:15:30.070",
  "references": [
    {
      "source": "psirt@solarwinds.com",
      "tags": [
        "Broken Link"
      ],
      "url": "https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3"
    },
    {
      "source": "psirt@solarwinds.com",
      "tags": [
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        "Vendor Advisory"
      ],
      "url": "https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988"
    }
  ],
  "sourceIdentifier": "psirt@solarwinds.com",
  "vulnStatus": "Analyzed",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-502"
        }
      ],
      "source": "psirt@solarwinds.com",
      "type": "Primary"
    }
  ]
}


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  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
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  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.



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