cvelistv5 - cve-2024-28988

CVE-2024-28988 (GCVE-0-2024-28988)

Vulnerability from cvelistv5 – Published: 2025-09-01 21:18 – Updated: 2025-09-03 03:55

Summary

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Severity ?

9.8 (Critical)


                        
                          CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

CWE

CWE-502 - Deserialization of Untrusted Data

Assigner

SolarWinds

References

URL

Tags

	https://support.solarwinds.com/SuccessCenter/s/ar…
	https://www.solarwinds.com/trust-center/security-…

Impacted products

	Vendor	Product	Version
	SolarWinds	Web Help Desk	Affected: 12.8.3 HF 2 and previous versions

Credits

Guy Lederfein of Trend Micro

Show details on NVD website

JSON

To clipboard

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NCSC-2024-0409

Vulnerability from csaf_ncscnl - Published: 2024-10-17 06:08 - Updated: 2024-10-17 06:08

Summary

Kwetsbaarheid verholpen in Solarwinds Web Helpdesk

Notes

The Netherlands Cyber Security Center (henceforth: NCSC-NL) maintains this page to enhance access to its information and security advisories. The use of this security advisory is subject to the following terms and conditions: NCSC-NL makes every reasonable effort to ensure that the content of this page is kept up to date, and that it is accurate and complete. Nevertheless, NCSC-NL cannot entirely rule out the possibility of errors, and therefore cannot give any warranty in respect of its completeness, accuracy or continuous keeping up-to-date. The information contained in this security advisory is intended solely for the purpose of providing general information to professional users. No rights can be derived from the information provided therein. NCSC-NL and the Kingdom of the Netherlands assume no legal liability or responsibility for any damage resulting from either the use or inability of use of this security advisory. This includes damage resulting from the inaccuracy of incompleteness of the information contained in the advisory. This security advisory is subject to Dutch law. All disputes related to or arising from the use of this advisory will be submitted to the competent court in The Hague. This choice of means also applies to the court in summary proceedings.

Feiten

Solarwinds heeft een kwetsbaarheid verholpen in Web Helpdesk.

Interpretaties

Een ongeauthenticeerde kwaadwillende kan de kwetsbaarheid misbruiken om zonder authenticatie middels Java deserialisatie code uit te voeren op het systeem.

Oplossingen

De ontwikkelaars van Solarwinds hebben een hotfix uitgebracht om de kwetsbaarheden te verhelpen. Zie bijgevoegde referenties voor meer informatie.

Kans

medium

Schade

high

CWE-502

Deserialization of Untrusted Data

JSON

To clipboard

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    "notes": [
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GSD-2024-28988

Vulnerability from gsd - Updated: 2024-04-02 05:02

Details

** RESERVED ** This candidate has been reserved by an organization or individual that will use it when announcing a new security problem. When the candidate has been publicized, the details for this candidate will be provided.

Aliases

CVE-2024-28988

JSON

To clipboard

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GHSA-3MR8-X6WP-2WC6

Vulnerability from github – Published: 2025-11-15 00:30 – Updated: 2025-11-15 00:30

Details

We recommend all Web Help Desk customers apply the patch, which is now available.

We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Severity ?

9.8 (Critical)


                  
                    CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Show details on source website

JSON

To clipboard

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  },
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  "id": "GHSA-3mr8-x6wp-2wc6",
  "modified": "2025-11-15T00:30:25Z",
  "published": "2025-11-15T00:30:25Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2024-28988"
    },
    {
      "type": "WEB",
      "url": "https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3"
    },
    {
      "type": "WEB",
      "url": "https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988"
    }
  ],
  "schema_version": "1.4.0",
  "severity": [
    {
      "score": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
      "type": "CVSS_V3"
    }
  ]
}

FKIE_CVE-2024-28988

Vulnerability from fkie_nvd - Published: 2025-09-01 22:15 - Updated: 2025-11-14 23:32

Severity ?

9.8 (Critical) - CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Summary

References

	URL	Tags
	psirt@solarwinds.com	https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3	Broken Link
	psirt@solarwinds.com	https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988	Patch, Vendor Advisory

Impacted products

Vendor	Product	Version
solarwinds	web_help_desk	*
solarwinds	web_help_desk	12.8.3
solarwinds	web_help_desk	12.8.3
solarwinds	web_help_desk	12.8.3

JSON

To clipboard

{
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*",
              "matchCriteriaId": "5426A720-F345-4C8E-B5B5-76639D447A6D",
              "versionEndIncluding": "12.8.2",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*",
              "matchCriteriaId": "331BF887-F099-419E-9664-EE2EC76E2E23",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:*",
              "matchCriteriaId": "7FCFD6C1-EF56-47F4-AFE5-AD8E54232FF8",
              "vulnerable": true
            },
            {
              "criteria": "cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix2:*:*:*:*:*:*",
              "matchCriteriaId": "DB6BE43D-5CCE-48BE-8A0A-378BBC265648",
              "vulnerable": true
            }
          ],
          "negate": false,
          "operator": "OR"
        }
      ]
    }
  ],
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.\u00a0\n\n\n\n\n\nWe recommend all Web Help Desk customers apply the patch, which is now available.\u00a0\n\n\n\n\n\nWe thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities."
    }
  ],
  "id": "CVE-2024-28988",
  "lastModified": "2025-11-14T23:32:43.077",
  "metrics": {
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "HIGH",
          "baseScore": 9.8,
          "baseSeverity": "CRITICAL",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "HIGH",
          "privilegesRequired": "NONE",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
          "version": "3.1"
        },
        "exploitabilityScore": 3.9,
        "impactScore": 5.9,
        "source": "psirt@solarwinds.com",
        "type": "Primary"
      }
    ]
  },
  "published": "2025-09-01T22:15:30.070",
  "references": [
    {
      "source": "psirt@solarwinds.com",
      "tags": [
        "Broken Link"
      ],
      "url": "https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3"
    },
    {
      "source": "psirt@solarwinds.com",
      "tags": [
        "Patch",
        "Vendor Advisory"
      ],
      "url": "https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988"
    }
  ],
  "sourceIdentifier": "psirt@solarwinds.com",
  "vulnStatus": "Analyzed",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-502"
        }
      ],
      "source": "psirt@solarwinds.com",
      "type": "Primary"
    }
  ]
}

Sightings

Author	Source	Type	Date

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

Action not permitted

CVE-2024-28988 (GCVE-0-2024-28988)

NCSC-2024-0409

GSD-2024-28988

GHSA-3MR8-X6WP-2WC6

FKIE_CVE-2024-28988

Tags

Sightings

Nomenclature