Vulnerability-Lookup

FKIE_CVE-2025-2493

Vulnerability from fkie_nvd - Published: 2025-03-18 12:15 - Updated: 2026-06-17 09:07

Severity

7.5 (High) - CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Summary

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

References

	URL	Tags
	cve-coordination@incibe.es	https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center	Third Party Advisory

Impacted products

	Vendor	Product	Version
	sytel	softdial_contact_center	-

JSON

To clipboard

{
  "affected": [
    {
      "affectedData": [
        {
          "defaultStatus": "unaffected",
          "product": "Softdial Contact Center",
          "vendor": "Sytel Ltd",
          "versions": [
            {
              "status": "affected",
              "version": "all versions"
            }
          ]
        }
      ],
      "source": "cve-coordination@incibe.es"
    }
  ],
  "configurations": [
    {
      "nodes": [
        {
          "cpeMatch": [
            {
              "criteria": "cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*",
              "matchCriteriaId": "7198E5C1-58CE-41C7-8ED5-A20168DC63BC",
              "vulnerable": true
            }
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          "operator": "OR"
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  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the \u2018id\u2019 parameter of the \u2018/softdial/scheduler/load.php\u2019 endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk."
    },
    {
      "lang": "es",
      "value": "Vulnerabilidad de Path Traversal en Softdial Contact Center de Sytel Ltd. Esta vulnerabilidad permite a un atacante manipular el par\u00e1metro \u0027id\u0027 del endpoint \u0027/softdial/scheduler/load.php\u0027 para navegar m\u00e1s all\u00e1 del directorio previsto. Esto puede permitir el acceso no autorizado a archivos confidenciales fuera del alcance previsto, lo que supone un riesgo de seguridad."
    }
  ],
  "id": "CVE-2025-2493",
  "lastModified": "2026-06-17T09:07:03.570",
  "metrics": {
    "cvssMetricV31": [
      {
        "cvssData": {
          "attackComplexity": "LOW",
          "attackVector": "NETWORK",
          "availabilityImpact": "NONE",
          "baseScore": 7.5,
          "baseSeverity": "HIGH",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "NONE",
          "privilegesRequired": "NONE",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N",
          "version": "3.1"
        },
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        "impactScore": 3.6,
        "source": "nvd@nist.gov",
        "type": "Primary"
      }
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        "cvssData": {
          "Automatable": "NOT_DEFINED",
          "Recovery": "NOT_DEFINED",
          "Safety": "NOT_DEFINED",
          "attackComplexity": "LOW",
          "attackRequirements": "NONE",
          "attackVector": "NETWORK",
          "availabilityRequirement": "NOT_DEFINED",
          "baseScore": 8.7,
          "baseSeverity": "HIGH",
          "confidentialityRequirement": "NOT_DEFINED",
          "exploitMaturity": "NOT_DEFINED",
          "integrityRequirement": "NOT_DEFINED",
          "modifiedAttackComplexity": "NOT_DEFINED",
          "modifiedAttackRequirements": "NOT_DEFINED",
          "modifiedAttackVector": "NOT_DEFINED",
          "modifiedPrivilegesRequired": "NOT_DEFINED",
          "modifiedSubAvailabilityImpact": "NOT_DEFINED",
          "modifiedSubConfidentialityImpact": "NOT_DEFINED",
          "modifiedSubIntegrityImpact": "NOT_DEFINED",
          "modifiedUserInteraction": "NOT_DEFINED",
          "modifiedVulnAvailabilityImpact": "NOT_DEFINED",
          "modifiedVulnConfidentialityImpact": "NOT_DEFINED",
          "modifiedVulnIntegrityImpact": "NOT_DEFINED",
          "privilegesRequired": "NONE",
          "providerUrgency": "NOT_DEFINED",
          "subAvailabilityImpact": "NONE",
          "subConfidentialityImpact": "NONE",
          "subIntegrityImpact": "NONE",
          "userInteraction": "NONE",
          "valueDensity": "NOT_DEFINED",
          "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X",
          "version": "4.0",
          "vulnAvailabilityImpact": "NONE",
          "vulnConfidentialityImpact": "HIGH",
          "vulnIntegrityImpact": "NONE",
          "vulnerabilityResponseEffort": "NOT_DEFINED"
        },
        "source": "cve-coordination@incibe.es",
        "type": "Secondary"
      }
    ],
    "ssvcV203": [
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        "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
        "ssvcData": {
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          "options": [
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              "exploitation": "none"
            },
            {
              "automatable": "yes"
            },
            {
              "technicalImpact": "partial"
            }
          ],
          "role": "CISA Coordinator",
          "timestamp": "2025-03-18T13:07:52.938573Z",
          "version": "2.0.3"
        }
      }
    ]
  },
  "published": "2025-03-18T12:15:15.950",
  "references": [
    {
      "source": "cve-coordination@incibe.es",
      "tags": [
        "Third Party Advisory"
      ],
      "url": "https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center"
    }
  ],
  "sourceIdentifier": "cve-coordination@incibe.es",
  "vulnStatus": "Analyzed",
  "weaknesses": [
    {
      "description": [
        {
          "lang": "en",
          "value": "CWE-22"
        }
      ],
      "source": "cve-coordination@incibe.es",
      "type": "Secondary"
    }
  ]
}

CVE-2025-2493 (GCVE-0-2025-2493)

Vulnerability from cvelistv5 – Published: 2025-03-18 11:20 – Updated: 2025-03-18 13:08

Title

Path Traversal vulnerability in Softdial Contact Center

Summary

Severity

8.7 (High)


                        
                          CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N

SSVC

Exploitation: none Automatable: yes Technical Impact: partial

CISA Coordinator · CISA-ADP (v2.0.3)

Decision recorded 2025-03-18 13:07 UTC

CWE

CWE-22 - Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')

Assigner

INCIBE INCIBE root

References

1 reference

URL	Tags
https://www.incibe.es/en/incibe-cert/notices/avis…

Impacted products

1 product

Vendor	Product	Version
Sytel Ltd	Softdial Contact Center	Affected: all versions

Date Public

2025-03-18 10:00

Credits

Víctor Rodríguez Carreño

Show details on NVD website

JSON

To clipboard

{
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                "id": "CVE-2025-2493",
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                    "Exploitation": "none"
                  },
                  {
                    "Automatable": "yes"
                  },
                  {
                    "Technical Impact": "partial"
                  }
                ],
                "role": "CISA Coordinator",
                "timestamp": "2025-03-18T13:07:52.938573Z",
                "version": "2.0.3"
              },
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              "version": "all versions"
            }
          ]
        }
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      "credits": [
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          "type": "finder",
          "value": "V\u00edctor Rodr\u00edguez Carre\u00f1o"
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      ],
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            }
          ],
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Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.