Vulnerability-Lookup

GHSA-532F-PQV9-9F5R

Vulnerability from github – Published: 2025-09-22 21:30 – Updated: 2025-09-22 21:30

Details

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.

Severity

6.5 (Medium)


                  
                    CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

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{
  "affected": [],
  "aliases": [
    "CVE-2025-10658"
  ],
  "database_specific": {
    "cwe_ids": [
      "CWE-307"
    ],
    "github_reviewed": false,
    "github_reviewed_at": null,
    "nvd_published_at": "2025-09-20T07:15:35Z",
    "severity": "MODERATE"
  },
  "details": "The SupportCandy \u2013 Helpdesk \u0026 Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.",
  "id": "GHSA-532f-pqv9-9f5r",
  "modified": "2025-09-22T21:30:19Z",
  "published": "2025-09-22T21:30:19Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2025-10658"
    },
    {
      "type": "WEB",
      "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/class-wpsc-current-user.php#L820"
    },
    {
      "type": "WEB",
      "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/models/class-wpsc-email-otp.php#L348"
    },
    {
      "type": "WEB",
      "url": "https://plugins.trac.wordpress.org/changeset/3364335"
    },
    {
      "type": "WEB",
      "url": "https://www.wordfence.com/threat-intel/vulnerabilities/id/2b11670a-f6e4-4555-ab76-4223f0194517?source=cve"
    }
  ],
  "schema_version": "1.4.0",
  "severity": [
    {
      "score": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N",
      "type": "CVSS_V3"
    }
  ]
}

CVE-2025-10658 (GCVE-0-2025-10658)

Vulnerability from cvelistv5 – Published: 2025-09-20 06:43 – Updated: 2026-04-08 16:43

Title

SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover

Summary

Severity

6.5 (Medium)


                        
                          CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

CWE

CWE-307 - Improper Restriction of Excessive Authentication Attempts

Assigner

Wordfence

References

4 references

URL	Tags
https://www.wordfence.com/threat-intel/vulnerabil…
https://plugins.trac.wordpress.org/browser/suppor…
https://plugins.trac.wordpress.org/browser/suppor…
https://plugins.trac.wordpress.org/changeset/3364335/

Impacted products

1 product

Vendor	Product	Version
psmplugins	SupportCandy – Helpdesk & Customer Support Ticket System	Affected: 0 , ≤ 3.3.7 (semver)

Credits

Jonas Benjamin Friedli

Show details on NVD website

JSON

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{
  "containers": {
    "adp": [
      {
        "metrics": [
          {
            "other": {
              "content": {
                "id": "CVE-2025-10658",
                "options": [
                  {
                    "Exploitation": "none"
                  },
                  {
                    "Automatable": "yes"
                  },
                  {
                    "Technical Impact": "partial"
                  }
                ],
                "role": "CISA Coordinator",
                "timestamp": "2025-09-22T15:01:39.741963Z",
                "version": "2.0.3"
              },
              "type": "ssvc"
            }
          }
        ],
        "providerMetadata": {
          "dateUpdated": "2025-09-22T15:01:56.425Z",
          "orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
          "shortName": "CISA-ADP"
        },
        "title": "CISA ADP Vulnrichment"
      }
    ],
    "cna": {
      "affected": [
        {
          "defaultStatus": "unaffected",
          "product": "SupportCandy \u2013 Helpdesk \u0026 Customer Support Ticket System",
          "vendor": "psmplugins",
          "versions": [
            {
              "lessThanOrEqual": "3.3.7",
              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "type": "finder",
          "value": "Jonas Benjamin Friedli"
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "The SupportCandy \u2013 Helpdesk \u0026 Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "baseScore": 6.5,
            "baseSeverity": "MEDIUM",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-307",
              "description": "CWE-307 Improper Restriction of Excessive Authentication Attempts",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-04-08T16:43:37.459Z",
        "orgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
        "shortName": "Wordfence"
      },
      "references": [
        {
          "url": "https://www.wordfence.com/threat-intel/vulnerabilities/id/2b11670a-f6e4-4555-ab76-4223f0194517?source=cve"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/class-wpsc-current-user.php#L820"
        },
        {
          "url": "https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/models/class-wpsc-email-otp.php#L348"
        },
        {
          "url": "https://plugins.trac.wordpress.org/changeset/3364335/"
        }
      ],
      "timeline": [
        {
          "lang": "en",
          "time": "2025-09-18T05:31:46.000Z",
          "value": "Vendor Notified"
        },
        {
          "lang": "en",
          "time": "2025-09-19T00:00:00.000Z",
          "value": "Disclosed"
        }
      ],
      "title": "SupportCandy \u2013 Helpdesk \u0026 Customer Support Ticket System \u003c= 3.3.7 - Authentication Bypass to Support Session Takeover"
    }
  },
  "cveMetadata": {
    "assignerOrgId": "b15e7b5b-3da4-40ae-a43c-f7aa60e62599",
    "assignerShortName": "Wordfence",
    "cveId": "CVE-2025-10658",
    "datePublished": "2025-09-20T06:43:18.759Z",
    "dateReserved": "2025-09-17T21:59:39.750Z",
    "dateUpdated": "2026-04-08T16:43:37.459Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

Detection rules are retrieved from Rulezet.

Action not permitted

GHSA-532F-PQV9-9F5R

CVE-2025-10658 (GCVE-0-2025-10658)

Tags

Sightings

Nomenclature