GSD-2020-2500

Vulnerability from gsd - Updated: 2023-12-13 01:21
Details
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
Aliases
Aliases
CVE-2020-2500
To clipboard 

{
  "GSD": {
    "alias": "CVE-2020-2500",
    "description": "This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.",
    "id": "GSD-2020-2500"
  },
  "gsd": {
    "metadata": {
      "exploitCode": "unknown",
      "remediation": "unknown",
      "reportConfidence": "confirmed",
      "type": "vulnerability"
    },
    "osvSchema": {
      "aliases": [
        "CVE-2020-2500"
      ],
      "details": "This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.",
      "id": "GSD-2020-2500",
      "modified": "2023-12-13T01:21:50.978757Z",
      "schema_version": "1.4.0"
    }
  },
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        "ID": "CVE-2020-2500",
        "STATE": "PUBLIC"
      },
      "affects": {
        "vendor": {
          "vendor_data": [
            {
              "product": {
                "product_data": [
                  {
                    "product_name": "Helpdesk",
                    "version": {
                      "version_data": [
                        {
                          "version_affected": "\u003c",
                          "version_value": "3.0.1"
                        }
                      ]
                    }
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                ]
              },
              "vendor_name": "QNAP Systems Inc."
            }
          ]
        }
      },
      "credit": [
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          "value": "Yoni Ramon, security researcher"
        }
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          }
        ]
      },
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          "baseScore": 9.8,
          "baseSeverity": "CRITICAL",
          "confidentialityImpact": "HIGH",
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          "privilegesRequired": "NONE",
          "scope": "UNCHANGED",
          "userInteraction": "NONE",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H",
          "version": "3.1"
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      "problemtype": {
        "problemtype_data": [
          {
            "description": [
              {
                "lang": "eng",
                "value": "CWE-284 Improper Access Control"
              }
            ]
          },
          {
            "description": [
              {
                "lang": "eng",
                "value": "CWE-321 Use of Hard-coded Cryptographic Key"
              }
            ]
          },
          {
            "description": [
              {
                "lang": "eng",
                "value": "CWE-798 Use of Hard-coded Credentials"
              }
            ]
          }
        ]
      },
      "references": {
        "reference_data": [
          {
            "name": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03",
            "refsource": "MISC",
            "url": "https://www.qnap.com/zh-tw/security-advisory/qsa-20-03"
          }
        ]
      },
      "source": {
        "discovery": "EXTERNAL"
      }
    },
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        "nodes": [
          {
            "children": [],
            "cpe_match": [
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                "cpe23Uri": "cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*",
                "cpe_name": [],
                "versionEndExcluding": "3.0.1",
                "vulnerable": true
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            }
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              "name": "N/A",
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        }
      },
      "impact": {
        "baseMetricV2": {
          "acInsufInfo": false,
          "cvssV2": {
            "accessComplexity": "LOW",
            "accessVector": "NETWORK",
            "authentication": "NONE",
            "availabilityImpact": "NONE",
            "baseScore": 6.4,
            "confidentialityImpact": "PARTIAL",
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            "vectorString": "AV:N/AC:L/Au:N/C:P/I:P/A:N",
            "version": "2.0"
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          "impactScore": 4.9,
          "obtainAllPrivilege": false,
          "obtainOtherPrivilege": false,
          "obtainUserPrivilege": false,
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            "integrityImpact": "LOW",
            "privilegesRequired": "NONE",
            "scope": "UNCHANGED",
            "userInteraction": "NONE",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N",
            "version": "3.1"
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          "exploitabilityScore": 3.9,
          "impactScore": 2.5
        }
      },
      "lastModifiedDate": "2020-07-10T19:55Z",
      "publishedDate": "2020-07-01T16:15Z"
    }
  }
}


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