CVE-2024-57727 (GCVE-0-2024-57727)

Vulnerability from cvelistv5 – Published: 2025-01-15 00:00 – Updated: 2026-08-04 03:55
VLAI CISA Shadowserver Previdian
Summary
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Severity
9.1 (Critical)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
SSVC
Exploitation: active Automatable: yes Technical Impact: total
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2025-02-13 00:00 UTC
CWE
  • n/a
  • CWE-22 - Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Assigner
mitre CNA under the mitre root
CNA scorecard E 29/100 over 2157 records in the last 180 days details
References
CISA
Known Exploited Vulnerability - GCVE BCP-07 Compliant
KEV entry ID: 637b0151-7750-4761-9adb-bf66c23430ad

Vulnerability ID: CVE-2024-57727

Status: Confirmed

Status Updated: 2025-02-13 00:00 UTC

Exploited: Yes

Timestamps
First Seen: 2025-02-13
Asserted: 2025-02-13
Scope
Notes: SimpleHelp Path Traversal Vulnerability | Affected: SimpleHelp / SimpleHelp | Description: SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords. | Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable. | Due date: 2025-03-06 | Known ransomware campaign use (KEV): Known | Notes (KEV): https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727
Evidence

Type: Vendor Report

Signal: Successful Exploitation

Confidence: 80%

Source: cisa-kev

Details
Cwes CWE-22
Feed CISA Known Exploited Vulnerabilities Catalog
Product SimpleHelp
Due Date 2025-03-06
Date Added 2025-02-13
Vendorproject SimpleHelp
Vulnerabilityname SimpleHelp Path Traversal Vulnerability
Knownransomwarecampaignuse Known
References
Created: 2026-02-02 12:26 UTC | Updated: 2026-11-04 13:37 UTC
Shadowserver
Known Exploited Vulnerability - GCVE BCP-07 Compliant
KEV entry ID: f9a81ae8-d54b-45bd-8367-435db8fa020f

Vulnerability ID: CVE-2024-57727

Status: Confirmed

Status Updated: 2025-02-14 00:00 UTC

Exploited: Yes

Characteristics
Severity: 75.0
Timestamps
First Seen: 2025-02-04
Asserted: 2025-02-04
Last Seen: 2025-02-14
Scope
Asset Exposure: ['internet-facing']
Notes: Affected: SimpleHelp / SimpleHelp | Class: remote-access | Severity: High (CVSS 7.5) | IoT: no | In CISA KEV: yes | Honeypot connections on 2025-02-14: 10
Evidence

Type: Honeypot

Signal: In The Wild Attempts

Confidence: 70%

Source: shadowserver

Details
1D 2
Iot no
Feed Shadowserver Foundation honeypot/exploited-vulnerabilities
Type http-scan
Class remote-access
7D Avg 1
Vendor SimpleHelp
30D Avg 0
90D Avg 0
Product SimpleHelp
Cisa Kev yes
Connections 10
Observation Date 2025-02-14
Vulnerability Class CVSS
Vulnerability Score 7.5
Vulnerability Severity High
References
Created: 2026-06-30 11:52 UTC | Updated: 2026-06-30 12:07 UTC
Previdian
Known Exploited Vulnerability - GCVE BCP-07 Compliant
KEV entry ID: 3bbb281d-e1df-4e92-b56a-26e702e81fdc

Vulnerability ID: CVE-2024-57727

Status: Confirmed

Status Updated: 2025-02-13 00:00 UTC

Exploited: Yes

Timestamps
First Seen: 2025-02-13
Asserted: 2025-02-13
Scope
Notes: KEVIntel entry: SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote... | Affected: SimpleHelp / SimpleHelp | CVSS: 7.5 (HIGH) | Used in malware: yes | Not yet in CISA KEV: False
Evidence

Type: Public Report

Signal: Confirmed Compromise

Confidence: 70%

Source: kevintel

Details
Feed KEVIntel (kevintel.com)
Title SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote...
Vendor SimpleHelp
Product SimpleHelp
Added Date 2025-02-13T00:00:00.000Z
Cvss Score 7.5
Epss Score None
Cvss Severity HIGH
Epss Percentile None
Used In Malware yes
Ahead Of Cisa Kev None
Not Yet In Cisa Kev False
References
Created: 2026-06-23 14:06 UTC | Updated: 2026-07-10 06:14 UTC
Show details on NVD website
To clipboard 

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